multi-language versions of the system pages

[Mainata]

Hi folks,

what is the current status with the multi-language versions of the system pages? Still can't HubSpot do that? If not, are there simple and practical detours, or do you have to use JavaScript or Hubl?

Many thanks for the help!

With best regards
Mainata

[MiaSrebrnjak]

Hi @Mainata,

Thank you for your question! 

Just to confirm, do you mean multi-language versions of Subscription Preferences Pages? 

If that's the case, this Community post might be helpful. 

Thanks, 

Mia

[Mainata]

Hi @MiaSrebrnjak,

thank you for your time and support! I appreciate that!

We have the following problem - we have accordingly defined three languages in the subscription type.

For example, German is selected as the language in the mailing.

When you receive the mailing and go to the Preferences Page, everything is in English, except for the part for the subscription type, even if German is selected in the dropdown on the landing page.

If you confirm here, you will land on the confirmation page, which is entirely in English, even though it should be German.

How can we achieve that the desired or specified language is only seen everywhere?

That would be our problem at the moment. I hope I was able to convey it as clearly as possible. If you have any further questions, please do not hesitate to reach out to me.

Thanks again for your help!

Best Regards
Mainata

[MiaSrebrnjak · Accepted solution]

Got it, thank you for the detailed explanation with screenshots.

I can confirm that this is expected behaviour at the moment: while it is possible to set up multiple-language variants for subscription types (more information here), this will not auto-translate the entire text on the subscription preference page (just the actual subscription check boxes and text linked to those). The team is aware of this product limitation and hopefully we will see more functionality around this in the future.

A potential workaround: if you have a development resource you could add smart content modules to subscription preference pages to handle translating the text based on the user's country (which is pulled from the IP address).

Thank you for your understanding!

Mia