Sep 23, 2021 7:22 PM
So the iOS 15 changes are out in the wild and I thought it was best to start a fresh thread to give everyone a place to ask questions, help each other, and share their experiences.
Director of Product for Email
Sep 29, 2021 10:46 AM
Just want to make sure we understand the full impact for not just marketing, but for sales. I'm assuming the 'recent sales email open date' property would get impacted because of IOS pre-loading sales and marketing emails. So the recent date might be updated because of the IOS pre-load rather than them actually opening the email. Is this correct?
Sep 29, 2021 11:57 AM
Hi Tom - would like to know how HS is going to handle - 1) greymail - thoughts on how to handle? 2) measuring email health - right now you have open rates as part of the metric which seems like a false positive today and it will only get worse as time goes on 3) can we measure readability scale and use that as a trigger - so open and read vs open and skimmed? (it is better than nothing and I realize that CTR is good too). Thank you.
Sep 29, 2021 2:03 PM
One interesting observation we've used is that typically the false positive open occurs at the same time the email is sent and probably 99% or more of the time that's what it is. When the email is opened after that, we see that as the actual first open.
Sep 29, 2021 2:29 PM
Sorry to need clarification on this - but does this only impact contacts who are using Apple as their email provider, or does it affect all contacts who are using an Apple device to access their mail (such as Gmail, etc.)? Thank you.
Sep 29, 2021 4:38 PM
@KatyH This is an email client specific feature, so a bit of a mix of what you said. It applies to contacts who use Apple Mail (the app) as their email client. So I may use my (at)gmail email address on my iPhone in the Gmail App (email client), and as a result this feature doesn't apply. But if I choose to use Apple Mail as my email client, it will. You can see the breakdown of contacts in email reporting on a specific send. It's under the chart for "Opens by email client"
Sep 29, 2021 4:39 PM - edited Sep 29, 2021 4:56 PM
Hi KatyH, it affects people who use the iOS application “Mail” (Mail.app) on their iOS device. It is not exclusive to me.com/icloud.com/mac.com email addresses. So this change affects people who:
Yes, that includes gmail, yahoo, hotmail, etc, and can include corporate domains as well. This message will appear when they first open the app…I assume more people will opt to "Protect Mail activity."
Oct 1, 2021 9:55 AM
@KatyH Yes, this will effect anyone that uses or even just configures their email account through Apple Mail. Now imagine this. At one time a person configures their work, gmail, yahoo, aol, etc etc account in Apple Mail. BUT they don't actually use Apple Mail or use it infrequently, but use an app or access their mail via their work computer. Now, since that account was configured to use Apple Mail, it will still conform to and use the settings of that previous setup.....
Remember that Apple Mail is constantly checking to see if mail was delivered and if so, will enact the security profile, for that user.....
Sep 29, 2021 4:54 PM - edited Sep 29, 2021 5:03 PM
I personally would like to see HubSpot provide:
Partner/Integrate with a service that is laser-focused on email performance/has a strategic vision around how to optimize the email channel, and make it easy for us to use them alongside HubSpot.
Oct 8, 2021 10:13 AM
Partner/Integrate with a service that is laser-focused on email performance/has a strategic vision around how to optimize the email channel, and make it easy for us to use them alongside HubSpot."
Hi @vanessa2 - If you'd be open to a conversation regarding your comment above, we'd love to understand more. Reason I ask is this is exactly what we do here at Seventh Sense (maniaclly focussed on driving better results through your email channel using AI). The system is also natively integrated with HubSpot and the workflows tool. Here's a link to our HubSpot App Marketplace listing if you'd like to take a look. Additionally, long ago, we had forsight into mobile opens and how bad of a signal it was to begin with, so is already baked into what our system does. Let me know if you'd like to chat. mike[at]theseventhsense.com
Sep 30, 2021 2:05 AM
And, to our Hubspot friends, please take a lead on this, as this is a stick we will get beaten with when it comes to long term platform selection.
Does anyone have a number on e.g. %/# of 18+ Apple Mail users in the US, UK?
Sep 30, 2021 1:38 PM - edited Sep 30, 2021 3:30 PM
While much of the conversation has focused on the impacts to email marketing so far, I'm wondering how Hubspot users will work around the "Hide My Email" feature where visitors will be able to provide a fake email to your form or chatbot. Many of us rely on knowing the actual email address and domain of the lead to determine qualification, track engagement, and enrich the CRM records with Hubspot Insights or other additional data. Here's the description if you haven't seen it.
Sep 30, 2021 3:35 PM - edited Sep 30, 2021 3:36 PM
@MMArketing5 Not sure I understand, what is it that you don't think will work? My question is trying to figure out how inbound marketers will be able to address when visitors enter one of the "fake" email addresses from Apple's Hide My Email icloud+ into your website form or chat coversatios.
Oct 1, 2021 1:34 PM
Oct 1, 2021 3:07 AM
Thanks for the heads up on the impact of Apple's iOS15 changes on email marketing. Thanks also for the checklist.
Can the checklist be available in a downloadable format? That way Hubspot users can always refer to it.
Oct 4, 2021 11:37 AM
It would be great to be able to determine the number of contacts who use the Apple iOS email client as well so we can determine how much this will impact our database. While individual email analytics displays the percentage of opens per email client, we'd like to understand how many of our contacts use this email client.
Oct 4, 2021 7:16 PM - edited Oct 4, 2021 7:16 PM
Hi @IsabelleW, this can be done in Reports > Reports. Connect two data sources (Contacts & Marketing Emails). Then change browse to "Marketing email" and select "Open emails" under the "Marketing email events" selection. The "Opened emails properties" will have the browser identifiers you're looking for.
Oct 4, 2021 6:08 PM
In the Email > Performance analytics, I see that HubSpot tracks everyone's email client:
"A recipient’s email client will be included in the data below when an email is opened or a tracked link is clicked."
How about a way to attach contacts' email clients to their records, so we can separate the Apple Mail people out, just as a way to keep them out of certain reporting. I know people use more than one email client (Outlook at work, Apple Mail or Gmail app at home).... but it's just a thought.
Oct 5, 2021 1:17 PM
Support has solved this for me today!
Reports > Reports > Custom Report Builder > Choose Contacts, then under Marketing: Marketing email.
Build a pivot report with Browser Family and Browser Name (Rows), Browser Type (Columns), and Count of Opened Emails (Values). For a filter, choose whatever Event Timestamp value you like.
Oct 7, 2021 7:04 AM
Thanks for this ibatt. When I try and create this report, I can't find any of the fields beginning with 'browser' in ether marketing email fields or contact fields. Am I doing something wrong?
Oct 7, 2021 8:45 AM
Assuming you have the 2 data sources Contacts and Marketing: Marketing Email, just start typing "browser..." in the handy search bar in the upper left that says "Search across sources 🔍". Good luck!
Oct 18, 2021 9:56 AM
I had issues finding these fields as well until I manually clicked into the options. In the report builder, using Contacts and Marketing, click:
>dropdown options next to "Browse">Marketing email>Radio button: "Opened emails">scroll down to fields that have the header "Opened emails properties" and find both "browser" options
Oct 19, 2021 10:05 AM
Were you able to get email addresses out of this report? I can create a chart, then click on a number to see the emails and people who opened with that browser. Problem is that I only see the contact's name, not email.
It's like the report within the report and I'm not sure how to get what I need out of it.