hubspot shopify abandoned cart

[mattofrf]

hello.  I am trying to make an abandoned cart workflow in hubspot,  however - I am trying to get specific data from shopify, such as ： name of the item in cart, quantity, and images of the product.  So apparently hubspot does not take in this information from Shopify, so Iam left with a pretty plain looking email.  Is it possible to bring this information in with coding or something?  Icalled support but they told me it isn't.

[Bryantworks · Accepted solution]

Hey @mattofrf 

I think this article might be of some use to you:  https://knowledge.hubspot.com/articles/kcs_article/integrations/how-do-i-use-the-shopify-integration

For the Abandon cart workflows, it looks like you'll need a Marketing Hub or Sales Hub Professional subscription for those workflows.  According to the Products section of that article, it should sync images.  For some of the other items you're looking for it might be necessary to work with the HubSpot API.

[IsaacTakushi · Accepted solution]

Thanks for jumping in, @Bryantworks!

@mattofrf, per my response to your more recent post:

I understand that you wish to surface more granular information about the products in a customer's cart in automated ecommerce emails.

I am happy to confirm that this is possible! Per this article, HubSpot syncs several product properties from Shopify, including titles, prices, and images. These can be surfaced in automated HubSpot emails with line item personalization tokens. (To clarify, specific instances of products which are associated with deals are called line items and are considered different objects in HubSpot.)

You can display specific products (line items) in an email by using the Abandoned Cart Summary custom module, which comes with the HubSpot-Shopify integration! If you add this custom module to your abandoned cart email templates, you can produce emails for your various workflows which will include images and whatever other line item personalization tokens you choose to include in the module.

[Sauerhour]

For some reason the link provided wont allow me to log into hubspot on any of my accounts...

[IsaacTakushi]

Hi, @Sauerhour.

Apologies for the delayed response. I was out of office for the Thanksgiving holiday weekend here in the U.S.

I keep sharing account-specific links. You should be able to find this module (named "Vast Email Cart Summary") in any account by navigating through: Marketing > Files and Templates > Design Tools > Ecommerce > Vast > Modules. See the screenshot in this earlier post.

If you're still having trouble, please share the Hub ID you are working out of.

[aliroyall]

Hello I need to see the shopping cart information left in nopcommerce in hubspot What should I do? What is its api key?

[IsaacTakushi]

Hi, @aliroyall.

If the order or shopping cart information is still in nopCommerce, you will have to find a way to retrieve it programmatically before your integration can write it to HubSpot deal records and line items using the Ecommerce Bridge.

Are you asking about an API key to fetch information from nopCommerce? I do not have this information. If you are using a particular plugin like the "API Plugin" and have questions, I recommend reaching out to the developer of the plugin or on nopCommerce's community.

Please let me know if you have any HubSpot-specific questions.

[mkerr]

@IsaacTakushi 

I notice you mention theAbandoned Cart Summary custom module, although the link is not accessable. Do you have another way to access this custom module?

[IsaacTakushi]

Welcome, @mkerr.

Happy to clarify; the link I shared was to the module in account 4968009.

In account 5351467, you can find the same module (named "Vast Email Cart Summary") here in: Marketing > Files and Templates > Design Tools > Ecommerce > Vast > Modules. See the screenshot below.

[mkerr]

@IsaacTakushi ,

Do you mind sharing the screenshot of the Vast Email Back to Cart Button as well?

Thanks!

[IsaacTakushi]

Hey, @mkerr.

Sure, but it's also accessible in your account here.

[Bryantworks · Accepted solution]

Hey @mattofrf 

I think this article might be of some use to you:  https://knowledge.hubspot.com/articles/kcs_article/integrations/how-do-i-use-the-shopify-integration

For the Abandon cart workflows, it looks like you'll need a Marketing Hub or Sales Hub Professional subscription for those workflows.  According to the Products section of that article, it should sync images.  For some of the other items you're looking for it might be necessary to work with the HubSpot API.

[PerryPearagon]

Do you know if this has been updated for the new Shopify integration? That data is pulling from deals, but the new integration is using carts for abandoned carts.