hubspot shopify abandoned cartSOLVE
Apr 19, 2019 4:51 AM
hello. I am trying to make an abandoned cart workflow in hubspot, however - I am trying to get specific data from shopify, such as ： name of the item in cart, quantity, and images of the product. So apparently hubspot does not take in this information from Shopify, so Iam left with a pretty plain looking email. Is it possible to bring this information in with coding or something? Icalled support but they told me it isn't.
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Apr 22, 2019 10:29 AM
I think this article might be of some use to you: https://knowledge.hubspot.com/articles/kcs_article/integrations/how-do-i-use-the-shopify-integration
For the Abandon cart workflows, it looks like you'll need a Marketing Hub or Sales Hub Professional subscription for those workflows. According to the Products section of that article, it should sync images. For some of the other items you're looking for it might be necessary to work with the HubSpot API.
Apr 23, 2019 9:40 AM
Thanks for jumping in, @Bryantworks!
I understand that you wish to surface more granular information about the products in a customer's cart in automated ecommerce emails.
I am happy to confirm that this is possible! Per this article, HubSpot syncs several product properties from Shopify, including titles, prices, and images. These can be surfaced in automated HubSpot emails with line item personalization tokens. (To clarify, specific instances of products which are associated with deals are called line items and are considered different objects in HubSpot.)
You can display specific products (line items) in an email by using the Abandoned Cart Summary custom module, which comes with the HubSpot-Shopify integration! If you add this custom module to your abandoned cart email templates, you can produce emails for your various workflows which will include images and whatever other line item personalization tokens you choose to include in the module.
Isaac TakushiAlumnus, HubSpot Developer Support