Email Marketing Tool

marcomari
Teilnehmer/-in

email

lösung

when I write an email to a known contact with Outlook, the email doesn't get recorded in the hubspot contact

0 Upvotes
1 Akzeptierte Lösung
jennysowyrda
Lösung
Community-Manager/-in
Community-Manager/-in

email

lösung

Hi @marcomari,

 

The bcc address associated with your portal needs to be present in order for emails to log to your HubSpot CRM.

Lösung in ursprünglichem Beitrag anzeigen

0 Upvotes
3 Antworten
jennysowyrda
Community-Manager/-in
Community-Manager/-in

email

lösung

HI @marcomari,

 

Does the email include your bcc address when you are sending it? If so, can you please send along screenshots and examples of sent emails with the bcc address, as well as the contact record in HubSpot. 

 

 

0 Upvotes
marcomari
Teilnehmer/-in

email

lösung

Hi Jennysowyrda,

no I do not include my bcc address. Why? Should I?

0 Upvotes
jennysowyrda
Lösung
Community-Manager/-in
Community-Manager/-in

email

lösung

Hi @marcomari,

 

The bcc address associated with your portal needs to be present in order for emails to log to your HubSpot CRM.

0 Upvotes