email

SOLVE
Highlighted
New Contributor

when I write an email to a known contact with Outlook, the email doesn't get recorded in the hubspot contact

Reply
0 Upvotes
1 Accepted solution

Accepted Solutions
Highlighted
Solution
Community Manager

Hi @marcomari,

 

The bcc address associated with your portal needs to be present in order for emails to log to your HubSpot CRM.


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post

Reply
0 Upvotes
3 Replies 3
Highlighted
Community Manager

HI @marcomari,

 

Does the email include your bcc address when you are sending it? If so, can you please send along screenshots and examples of sent emails with the bcc address, as well as the contact record in HubSpot. 

 

 


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
Reply
0 Upvotes
Highlighted
New Contributor

Hi Jennysowyrda,

no I do not include my bcc address. Why? Should I?

Reply
0 Upvotes
Highlighted
Solution
Community Manager

Hi @marcomari,

 

The bcc address associated with your portal needs to be present in order for emails to log to your HubSpot CRM.


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post

Reply
0 Upvotes