email

SOLVE
marcomari
Participant

when I write an email to a known contact with Outlook, the email doesn't get recorded in the hubspot contact

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1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @marcomari,

 

The bcc address associated with your portal needs to be present in order for emails to log to your HubSpot CRM.

View solution in original post

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3 Replies 3
jennysowyrda
Community Manager

HI @marcomari,

 

Does the email include your bcc address when you are sending it? If so, can you please send along screenshots and examples of sent emails with the bcc address, as well as the contact record in HubSpot. 

 

 

0 Upvotes
marcomari
Participant

Hi Jennysowyrda,

no I do not include my bcc address. Why? Should I?

0 Upvotes
jennysowyrda
Solution
Community Manager

Hi @marcomari,

 

The bcc address associated with your portal needs to be present in order for emails to log to your HubSpot CRM.

View solution in original post

0 Upvotes