Hey, Having trouble within the Email template builder for marketing emails - the social icons are broken (have clicked on them all). Broken icons appear in test emails in-inbox too. Any workarounds out there? H
Hi @StephanieStacy ,
Since marketing email sends in HubSpot are list based, you would create segments by creating lists: https://knowledge.hu...read more
Hi I recently sent out a marketing email and one of the recipients said he couldnt respond. He sent me the attached screenshot showing a a respond address that isnt correct with dns errors. I did receive responses but I dont know if they replied t read more
Hi @ahamaton ,
As far as I know this is a limitation of the free tools. You would have to upgrade and authenticate your email sending domain t...read more
One-man band here struggling to make Hubspot work. Currently I'm on "managing email authentication." Cloudflare is my primary DNS provider. According to Hubspot instructions for adding DNS records to Cloudflare, I need to add two CNAME records: read more
Looking for ways I can implement a workflow for abandoned carts. The ecommerce site is through Magento2 but I can't seem to figure out a way to grab the data with hubspot. The two are linked through integration but when I set up a workflow in hubspo read more
We are a non-profit org. and have received an internal request to begin sending monthly emails to contacts in our partner network (they do pay to be part of this network). The email message asks something along the lines of " As our partners, read more
Hi @BMelville ,
Generally, I don't recommend relying on a forum for legal advice. I'd always recommend to talk to your data privacy officer or...read more
Once you have created a saved section when building an email template, is there anyway to edit that section or rename it? I can't see a way of doing either which seems conuter-intuitive. You can save a section, use it in multiple emails, but you read more
Hi @Joe_J ,
That's correct – saved sections cannot be edited. You would have to add them to an email, edit them, resave that same section.
...read more
My marketing email was blocked due to some violation against the policy. Do you guys know how I can resolve the issue? Chat support gave me the only nice advice to ask the question here.
Hi @YHosono ,
You can find out more about email suspensions here: https://knowledge.hubspot.com/marketing-email/why-is-my-email-suspended#res...read more
I connected my Gmail account to the inbox, but when I go to Inbox it doesn't show up, there are only options to add emails. What could I do to resolve this issue?)
Hey @LangMagic the HubSpot "inbox" on the menu is the conversations inbox. This is used as a team email, where all emails that go to the connecte...read more
I really like using HubSpot. Awesome features and pretty simple to use. However, the email flagging is getting pretty annoying to deal with. Our emails keep getting "flagged for review" even on the simpliest change. We had an email get flagged for r read more
Hi @jgomez720 ,
Could you share a screenshot of such a review notice? I've never come across this before – at least not outside of excessive b...read more
I'm new to HubSpot and trying to work out how best to use the first name/salutation personalisation. Rather than just using the generic and old fashioned "Hi name" at the beginning of an email, we like to incorporate the first name within the copy, read more
@Joe_J in that case you would have to use smart rules to display one version of the text without personalisation tokens. There isn't any feature in...read more
Hi Community, I'm running into an issue with HubSpot's Marketing email sending limits. I'm using the Action > Send to More option to send individual confirmation emails to contacts who registered for our networking event. HubSpot is sho read more
Hi @KubaNowakowski ,
If you're on a Starter subscription, the fastest way to resolve this would by contacting HubSpot support – who can check ...read more