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  • AndreDiCarl on January 21, 2022
    0 Replies
    Good morning, I am pretty new to using Email Marketing and I do not have any coding knowledge. When I create my Email, I would like to have a two-column view both on Desktop and Mobile App. However, when I check the Mobile preview, titles and t...
  • JVH1 on January 20, 2022
    2 Replies
    I have built a module which features a border with rounded corners and round top corners of the image. This previews fine in the module preview window but as soon as I place it in to a Hubspot email template just the border return to being square? (...
    January 21, 2022 01:57
    Hi, Thanks for your reply and taking the time to look in to this issue! Great suggestion, however I didn't code the "px" in to the choice fie...
  • Solved
    RAddison on January 19, 2022
    2 Replies
    We have a contact who received an email, clicked a link, and that link drives to our website. However, when I go to the contact info, under website activity there is none. If the contact clicked a link, it would open... and therefore should reg...
    January 21, 2022 13:05
    Thank you @karstenkoehler !!!
  • Solved
    LCSKMiller on January 18, 2022
    5 Replies
    I am currently working on a new template for my team using the drag and drop editor (most aren't as familar or still learning HTML/CSS so a coded template is not advised for this particular case - they are just learning and more comfortable with the...
    January 21, 2022 07:38
    Ah it needed to be wrapped in it's own module group element - thanks!
  • Solved
    andrew_videoask on January 18, 2022
    4 Replies
    I'm trying to use personalization tokens/contact properties (such as first name, last name, email, etc.) within the image link of my email. Ultimately, I want to embed an image within the email I'm sending. When the image is clicked, I want to t...
    January 18, 2022 11:17
    Amazing! Thanks so much for your speedy response and answer, @karstenkoehler !
  • LMumuni on January 18, 2022
    2 Replies
    Hi all, I received this email from Hubspot regarding their upcoming HUG and quite enjoyed how the text body had been indented: My natural assumption was that this email would have been created using Hubspot, but I cant seem to figure ou...
    January 18, 2022 08:18
    Hi @danaland , Thanks for getting back to me, alas that was my first thought, while that does move the text inwards, it doesn't reposition the whol...
  • GabrielaNodari on January 18, 2022
    1 Replies
    Hi everyone, I'm building a Newsletter template. It is all fine on the building and preview pages. However, once an email is sended to someone, it all becames misplaced: texts and images are no longer where they were supposed to be. Can ...
    Community Manager
    January 19, 2022 03:17
    Hi @GabrielaNodari , Thank you for reaching out to the Community! With more than 30 different email clients in the market, marketing emails...
  • hkampen on January 18, 2022
    2 Replies
    Hi, when I type Hallo[whitespace] and add a personalisation, the whitespace gets lost: "Hallo{Salutation}" instead of "Hallo[whitespace]{Salution}" This happens allways on adding a personalisation string. Regards Harald
    January 20, 2022 00:31
    Hi Tiphaine, it happens when you edit a template element in the left box. Best Harald
  • Solved
    MrBean on January 13, 2022
    1 Replies
    So.. the Sales Content Analytics Tool is cool... and is just what outbound needs...or is it? Date: 1/1/2021 When I first found this feature in the hub, i was excited-- until I discovered you can't filter the exports by date. I'm not sure if...
    January 14, 2022 02:14
    Hi @MrBean , Not sure if this is what you're looking for but at the top of the Sales Content Analytics page you can change the date to a rolling o...
  • JVH1 on January 13, 2022
    2 Replies
    Since yesterday both my colleague and I are experiencing images not showing whilst in Hubspot. They do not show in the email builder, email template builder, when we click view online links in any emails, nor in the actually Hubspot image gallery. W...
    January 17, 2022 04:44
    MiaSrebrnjak , this turned out to be a business VPN update issue after all and not Hubspot - mystery solved! Thank you for your time looking i...
  • Solved
    CAydogdu on January 13, 2022
    3 Replies
    Hello, we would like to hide the category info "Marketing E-Mail | , Sales Email | , ..." from email subscriptions modal (underlined purple in the picture below). Is it possible to do it? Thanks and regards,
    Hall of Famer
    January 13, 2022 07:00
    Hi @CAydogdu , If I remember correctly they used to be editable but apparently that was changed (or I have a bad memory). Unfortunately that m...
  • NSinghal5 on January 12, 2022
    1 Replies
    Hello At the bottom of the email, there is an unsubscribe link. When someone clicks on this, there is only one button that says "Unsubscribe from all communication". I want to add a dropdown on the top of it so that I can ask the reason for unsubscr...
    Hall of Famer
    January 13, 2022 02:21
    Hi @NSinghal5 , This is unfortunately not possible at this stage, see these earlier discussions on the topic: How to add a question about a...
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