Email Marketing Tool

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Solved
Sim19 on January 24, 2025
Good morning everyone, I sent a newsletter to all my marketing contacts, and now when analyzing the feedback details, I see that a group of users unsubscribed. However, the contact is still specified as 'marketing' in the properties. How can I ensu read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 24, 2025 05:47
Hi @Sim19 , Here's how you would set contacts to non-marketing: https://knowledge.hubspot.com/records/set-contacts-as-non-marketing In...read more
DMcManus1 on January 24, 2025
It used to be library files - but now when i click library I get templates/meeting scheduler/documents/playbook/snippets and my images are not in any of those? Live chat says they dont know to post here?
0 upvote
1 Reply
Hall of Famer | Partner
January 24, 2025 04:13
Hi @DMcManus1 , I don't know why it has been removed from the navigation but you can access it via this link: https://app-eu1.hubspot.com/f...read more
Solved
jdv123 on January 23, 2025
Is there a way to edit code on the fly? For example: in the Marketo email editor there's a button on the top right that lets you open up the code and then see the results of any edits after saving. I ask because I'm getting this warning when pu read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 23, 2025 11:56
Hi @jdv123 , It's pretty much like this notice says: While you can edit the source code of some elements within the email editor, you might be...read more
DGnadt on January 22, 2025
When sending emails using the Email Marketing Tool instead of displaying my email address daniel@dmgnotaries.com it is displaying daniel=dmgnotaries.com@hubspotfree.hs-send.com so when a contact tries to reply they get an error message from the e read more
1 upvote
2 Replies
Recognized Expert | Platinum Partner
January 23, 2025 04:31
Hi @DGnadt It seems that the problem arises from how HubSpot manages the "from" address of your email during email marketing campaigns. ...read more
CSpero1 on January 21, 2025
hello! is there a way to export actual emails to see the designs of each?
0 upvote
3 Replies
Hall of Famer | Partner
January 21, 2025 16:10
@CSpero1 viewing them in HubSpot directly is probably the fastest way to do so 🙂
mrspabs on January 21, 2025
We have a blog on Wordpress and we want to setup RSS to to email. The issue we are facing is that the thumbnail is not available to external RSS feeds Can anyone suggest a workaround? We are open to recreating our blog in read more
0 upvote
1 Reply
Community Manager
January 21, 2025 16:52
Hey @mrspabs , thank you for posting in our Community! If you're open to recreating your blog in HubSpot, you could use HubSpot's blog impor...read more
Solved
ktraver on January 21, 2025
I have created an email for automation that requires a custom footer for compliance information. The system doesn't recognise it as a footer, despite using the "edit footer" dialogue. When I try to start from scratch, it will only recognise read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
January 21, 2025 09:47
@ktraver that's a Marketing Hub Enterprise feature (don't shoot the messenger). https://knowledge.hubspot.com/marketing-email/can-i-customize-my-c...read more
Solved
NigelB on January 20, 2025
For context: We are new users, currently on the Starter Customer Platform. -- Question : How can we create an unsubscribe link for a specific subscription type in the footer of our emails? -- We have 4 subscription types setup, 2 of which are read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
January 20, 2025 07:36
Hi @NigelB , Sadly, this is currently not possible – HubSpot does not offer any subscription-specific unsubscribe links out of the box. ...read more
KSMarketing1 on January 18, 2025
Hi Hubspot, I have four contacts in my Hubspot CRM that have been added as Non-marketing cotnacts by mistake (I forgot to tick the marketing contact box when adding them). How do I change them back to marketing contacts (and yes I have permi read more
0 upvote
1 Reply
Hall of Famer | Partner
January 19, 2025 01:37
Hi @KSMarketing1 , There are different options which you can find here: https://knowledge.hubspot.com/records/set-contacts-as-marketing ...read more
Solved
WqiFJ3EQkSPSfdg on January 18, 2025
Motns ago, I was recommended to use the HubSpot free email signature tool. The system has an image stored in the system I use for my signature. I'm logged into the HubSpot online WebUI/Control Panel, but for the life of me, I cannot find how to nav read more
0 upvote
4 Replies
Accepted solution
Hall of Famer
January 18, 2025 11:33
Hi @WqiFJ3EQkSPSfdg in free accounts, Files are hidden in the nav - not sure why, my assumption is that most free users are loading images, etc. fo...read more
Solved
alexagatiss on January 17, 2025
We have our marketing emails set to be sent from the contact owner (personalization token) with the reply-to address as the contact owners' address (personalization token). If we have deactivated users that have contacts that are receiving marketing read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 17, 2025 16:49
Hi @alexagatiss , You should definitely reassign records 🙂 " The user will be unassigned from conversations and assets, as well as removed ...read more
Solved
LMargherita on January 17, 2025
Hello, I sent a marketing email to 300 people, one of them just switched jobs and his email address didn't work. I'm trying to resend to his new email address but hubspot won't let me do it, mentioning "preventing repeated recipient". How can I sen read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 17, 2025 03:28
Hi @LMargherita , Your best option here would be to clone the entire email and then send it again to the updated contacts. (I agree that this ...read more
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