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  • AJackson32 on August 05, 2021
    0 Replies
    If I use a link with UTM codes included already in an email send, how does this work with HubSpot's UTMs and campaign tracking, and what information is passed through to Google Analytics?
  • danmoyle on August 05, 2021
    1 Replies
    In email client analytics - if Client is Apple Mail (iOS), does that mean it's in the Apple Mail app or is the email and Apple email like or Thanks!
    Most Valuable Member | Elite Partner
    August 05, 2021 08:44
    Hi @danmoyle This is indicating that the email was opened in the Apple Mail (iOS) client - the recipient may have had an apple email address...
  • KarenCuellar on August 05, 2021
    1 Replies
    Hi, I'm customizing my "manage preferences" email layout. But when I test it and click on "unsubscribe" the layout breaks, but when I click on "manage preferences" the layout works fine. My solution is to get rid of the "unsubscribe" ...
    Most Valuable Member
    August 05, 2021 06:32
    Hi @KarenCuellar , When you click on the footer module, the left sidebar should pop open. Under "Subscription preference link" you should be a...
  • hubspot13 on August 04, 2021
    2 Replies
    When I try sending out bulk emails, it gets sent to the junk / bounces back. Any workaround this? Thanks!
    Top Contributor | Diamond Partner
    August 05, 2021 06:27
    Hi @hubspot13 , See the bounce as sometimes bounces will give more information around why it bounced - otherwise a few things to check are if ...
  • alitahir on August 03, 2021
    4 Replies
    Hi, I want my email to receive each of my contacts at 9:00 am. My timezone is UTC -7. I have around 2000 contacts spread in different time zones. I wanted to ask a couple of questions: If I schedule the email at 9:00 am UTC -7, will it deliver to ...
    August 05, 2021 04:16
    i am also trying to do the same thiong for night mails but have no solution still to apply it on my email please guide to do it in abetter way.
  • KShepherd on August 02, 2021
    3 Replies
    Hello! I am having some trouble with the line spacing in email. I changed the formatting to be single space, but it definitely isn't single-spaced, looks more like 1.5. How do I change this? Thanks
    Top Contributor | Diamond Partner
    August 04, 2021 06:22
    Hi @KShepherd My bad, please check again.
  • CMayer on August 02, 2021
    3 Replies
    Hi, we want to use external content for marketing emails / newsletters. The content lives in an external CMS. We need titles, intro texts, images from this content to send emails automatically from Hubspot. What ways exist to integrate exter...
    August 03, 2021 23:39
    Thanks @Kevin-C ! Do you have any keywords to which Hubspot APIs to use? Thanks, Christoph
  • ytaonon on August 02, 2021
    3 Replies
    Our latest email appeared fine for most, but for some people there were these strange borders. Sent to three people in our company, all using the same email service, only one got the bordering. ANy idea what this is?
    Community Manager
    August 04, 2021 19:47
    Good question! It's hard for us to tell exactly why, because how to render emails is not something HubSpot has controll. But one possible reason is t...
  • انصرتی on August 01, 2021
    2 Replies
    Hi I want put a short survey form in email. how can i do it? please guide me. for form i have a shortcode.
    Top Contributor | Diamond Partner
    August 02, 2021 01:27
    @انصرتی , Please also check this thread here. hope it helps you: Solved: HubSpot Community - Does anyone embed surveys in emails? - HubSpot Commun...
  • Solved
    KrzysztofHendze on July 29, 2021
    2 Replies
    Hi, I want to set an RSS e-mail twice per month - there's no option in Hubspot (the closest are weekly or monthly). Is there any workaround to do it?
    Top Contributor | Diamond Partner
    July 30, 2021 01:05
    Hi @KrzysztofHendze , Yes you're right it can only be weekly or monthly at the moment. You can also recommend this idea at HubSPot ideas ...
  • MMcIntyre on July 28, 2021
    2 Replies
    Is there a way to remove a user as an email sender and from name but still allow them to create and send emails in behalf of the account? For example, a user from an agency has access that helps a company create and send marketing emails can very ea...
    Top Contributor | Diamond Partner
    July 29, 2021 01:10
    Hi @MMcIntyre , In general across all hubs we can't remove the from names and from emails that are associated with a hubspot user who has acces...
  • JackieAppleby on July 28, 2021
    4 Replies
    We have removed the double opt-in feature from our account as too many people are not completing the second step. How do we now add those that are not receiving marketing materials because they haven't done the second step, back to the mailing list ...
    August 05, 2021 13:48
    Thanks, we haven't sent out another mass email yet to test and see if this will go through now that we have removed the double opt-in.
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