Good morning all, This is a fun one. I have had to manually enrol a marketing email to trigger a workflow, but it isn't showing up in a client ticket as an activity and I've tried to follow some of the help topics, but I don't appear to have th read more

How can I add an emoji into the body of a ticket (email) please? I remember seeing the release note for this and it was as shortcut but I can't find that now. This is when working in the ticket itself, not in a conversation. Many thanks.

I have a ticket-based workflow set up that sends emails to associated contacts. The emails include a ticket property as a personalization tokens, but the emails don't seem to be pulling in the correct value. In a workflow like this, should it pull t read more