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VHarvey on April 17, 2024
Hi there, Has anyone else had a problem with building an email using a custom template that limits the number of modules? Whatever we do, and whatever type of module we use (whether large and complex or just a spacer) the email won't save on read more
Most Valuable Member | Elite Partner
April 24, 2024 07:42
Hi @VHarvey since you're working with a developer and they've been able to deliver custom emails that exceeded 10 modules, I would have the develop...read more
Solved
ElkaHarps7 on February 20, 2024
I've set the corner radius on buttons to 8 in my email. They look good in Hubspot, but when sent to Outlook inbox, the buttons are rectangular with no rounding at the corners. Is there a fix? Also, wanted to send to my personal gmail account to see read more
0 upvote
1 Reply
Accepted Solution
Top Contributor
February 20, 2024 10:39
Outlook emails commonly don't behave the same as other email platforms. If you have an email developer (You can find HubSpot partners here ), they ...read more
Solved
nkgavin on February 04, 2024
I have an HTML module with a table. I need to add some responsive CSS for the table, but the inline <style> tag gets stripped out in Gmail. I need to add the custom CSS to the <head>. How can I do this?
0 upvote
3 Replies
Accepted Solution
Contributor | Partner
February 05, 2024 05:40
Hello, @nkgavin ! To the best of my knowledge, this cannot be done in HubSpot. maybe consider a different email provider if you need some thorou...read more
Solved
JJ9 on January 08, 2024
Hi there, our company has different licences for different departments. However, there are departments, which has 5 templates free in their license and I do not know, how to definy these 5 templates for them. I found this infromation, whic read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
January 08, 2024 07:51
Hi @JJ9 , That's unfortunately not how this works. Free users don't get to choose which templates they see. HubSpot doesn't have a concept of ...read more
Solved
DJohnson4 on July 27, 2023
Hi, We have recently worked with an email designer to re-design some of our modules. When I put the custom modules into an email template, the blue lines you see when you hover over a module stay there and when I add in a rich text module, t read more
Accepted Solution
Key Advisor | Partner
July 31, 2023 07:46
Hey @DJohnson4 my guess here would be that there's some code conflict causing issues with the editor, looking through the code you've linked, you'r...read more
Solved
ESmith77 on May 10, 2023
Hi all. Having some issues with the new programmable email templates. According to this info ( https://developers.hubspot.com/docs/cms/guides/email/hubdb-crm-objects ) I should be able to query HubDB using contact properties. What I’m trying to read more
Accepted Solution
Participant
May 11, 2023 05:25
UPDATE: I spoke to customer support and was given access to this document which outlines some limitations of the programmable email beta: https://do...read more
KMacdonald73 on December 28, 2022
Trying to publish an HTML custom-coded email template into Marketing > Design Manager in HubSpot. We are receiving the following error messages: Has anyone else experienced these?   Also, when the template is uploaded correctly read more
0 upvote
1 Reply
Community Manager
December 28, 2022 13:42
Hi @KMacdonald73 , hope you are doing well! To answer your questions: 1. According to this guide , these two tags are required and m...read more
CCharaba on November 03, 2022
EDIT: I found the issue. For some reason, the new template was put into a folder within the Design Manager, and the emails within that folder aren't showing up. I managed to drag it out, but I'm not sure why the folder was created. I recently read more
0 upvote
1 Reply
Community Manager
November 04, 2022 06:08
Hi @CCharaba Thank you for reaching out - I glad you found the issue here! If you have follow-up questions regarding the folder, I wo...read more
Solved
RKay1 on October 26, 2022
Hi, I hope someone out there can give me some guidance. I was looking to have created a bespoke template that would work with drag and drop elemements, however I now realise that isn't possible on HubSpot. I really need a branded temp read more
0 upvote
2 Replies
Accepted Solution
Guide | Platinum Partner
October 26, 2022 18:04
@RKay1 Hi there 🙂 My name is Olivia - ex-hubspotter and member of the Baskey agency team. So my suggestion here would be exactly w...read more
CRobbins9 on September 26, 2022
Hello! I am an email marketer with little coding experience but I would like to start embedding interative content into our emails using cutom HTML code. I tried using the HTML module from Hubspot but I don't think its going to cut it for the c read more
1 upvote
1 Reply
Key Advisor | Diamond Partner
September 26, 2022 10:28
@CRobbins9 Converting a drag-and-drop to custom HTML is not possible currently. Unfortunately, it would need to be re-built from scratch.
LBrisita on June 27, 2022
Hi, I'm running into an issue when I want to run A/B tests on clickable links in my email. Currently, my company is building our emails in BEEPro and then importing the template to HubSpot to send. Once the template is in HubSpot, we can edit th read more
Most Valuable Member | Elite Partner
June 30, 2022 11:00
@LBrisita oh I'm not a HubSpot employee so I won't be resting with them 😁 I'm just a user (and HubSpot Partner employee) and love helping others...read more
Solved
TimothySands on January 25, 2022
I want to create a custom code template for emails that look like they are just being sent from someone's inbox, but I want to still be able to insert personalization tokens into them. Is that possible? I can't see a way of hard coding them into t read more
0 upvote
1 Reply
Accepted Solution
Community Manager
January 27, 2022 13:13
Hi @TimothySands , Thank you for reaching out to the Community! You should be able to add personalization tokens to the template manually, ...read more
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