Email Marketing Tool

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PJohns on June 11, 2024
Hi, A general reports question if I can. There is a great report in HS that shows Activity by Type and lists: Call Task Forwarded Email Note Meeting Email reply frm contact Email sent to contact etc... But does email sent to contact read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
June 11, 2024 08:04
Hi @PJohns , Great question - no, marketing emails are not considered (sales) activities and would not be reflected in a regular activities more
alexagatiss on April 17, 2024
Hi all, is there a way to respond in a marketing email thread? For clarification, the contact has opened the marketing email many times and clicked within it, but hasn't responded. The sales rep is hoping they could send a direct email as a reply to read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
April 17, 2024 11:31
Hi @alexagatiss , Unfortunately not, no. HubSpot does not support threading for marketing emails. Best regards!
alexagatiss on April 05, 2024
Hi all, is there a way to make sure that marketing emails do not send to contacts who have recieved and responded / engaged with a sales email within the last week? I don't to disrupt the current conversations that are happening with sales.
Hall of Famer | Partner
April 05, 2024 12:57
Hi @alexagatiss , Not as a global setting, no. Marketers would have to exclude those contacts (e.g. "Last contacted is less than 7 days ago") more
CRavnsborg on February 28, 2024
Hello, We have sent marketing emails to a customer and we can see that they were sent and delivered, but the customer says that they newer received them. What could be the reason and what can I do about it? BR Charlotte read more
1 upvote
4 Replies
Accepted Solution
Top Contributor
February 28, 2024 10:17
It might be worth having them confirm with IT that they didn't have it get blocked before it even hit the inbox to show as spam. I know a lot of more
AMason81 on January 11, 2024
In the mail campaign, link clicks are not getting recorded. I checked settings, link click tracking is turned ON, but still cant see. And these links in the mail are not just links, (they are), they are personlised links fetched from a column. How c read more
0 upvote
1 Reply
Accepted Solution
Community Manager
January 11, 2024 16:09
Hi @AMason81 , Thanks for reaching out to the Community! Based on previous observations, it has been noticed that in some cases more
alexagatiss on December 20, 2023
Any ideas on how to prevent marketing emails from sending to contacts who have been emailed by an account manager in the past week?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 20, 2023 14:06
Hi @alexagatiss , There isn't any setting that would apply to all marketing emails ( something I requested before ), you would have to make more
LiamF on November 09, 2023
I'm setting up order confirmation emails through my e-commerce site and want to include an order summary listing the products, amounts, prices and total. However, I can't seem to do this. I'd tried the abandoned cart module, but this only seems to w read more
Accepted Solution
Community Manager
November 20, 2023 14:04
Hi @LiamF , I completely understand. Did you have a chance to review the two options I sent you? 1. Growing your WooCommerce more
CLosquadro on August 14, 2023
For the LOVE, I have seen community posts dating back to 2020 on this exact topic and it's making me want to lobby for the whole company to leave hubspot. I spend 20-30 minutes craftign a well thought out email within hubspot to complete a task read more
0 upvote
4 Replies
August 14, 2023 22:13
I'm not sure if the other users use chrome (thats all I use) and on our work computers for security purposes we are always updating all systems, so more
McBainKD on May 23, 2023
Hey all, I'm not sure if the initial question makes sense, but I'll try to clarify what I'm hoping to accomplish: We're going to be launching a campaign to a large part of our client base. Some of these users might have Contact Owners whil read more
Accepted Solution
Key Advisor | Partner
May 23, 2023 16:20
Hey @McBainKD would smart ctas work at all? You could for example have a rule for "contact owner is known" to show a specific CTA and have the more
09379 on January 15, 2021
Hi Many of our contacts have very different relationships with us, sometimes at the same time. Eg. B2B customer may also be an end user of the product and be on our newsletter list. We send very different communications to different (eg. B2 read more
Accepted Solution
Hall of Famer | Partner
January 15, 2021 12:35
Hi @09379 , If we're still talking about HubSpot emails the timeline on a contact record, I'm pretty sure this is not possible. It can't be more
wlee168 on January 05, 2021
We have automated emails being sent from the address of our salesperson via workflow. How can I track any replies that are sent to these automated emails and into our salesperson's inbox so those replies show on the corresponding contact record of t read more
0 upvote
3 Replies
Accepted Solution
Recognized Expert | Platinum Partner
January 05, 2021 15:56
Hi @wlee168 , At this time HubSpot does not track replies to marketing emails. Workflows send communication using marketing emails. Although more
rick_d on September 11, 2020
Dear community, here you can find a great table of the differences in HubSpot's Email Marketing vs. Sales Email tools. Marketing Email Sales Email Applies to Marketing Professional & Enterprise for Classic Editor read more
2 Replies
HubSpot Product Team
October 13, 2020 10:03
@Chris_Hughes HubSpot's Acceptable Use Policy defines that the marketing email tool may only be used for contacts who have verifiably opted more
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