We are looking to build a report so that we can see the difference between when our emails are sent/delivered and when they are opened - this is to see if we are sending them at the right time of day or if certain products/customer types need to hav read more
Hi @HDilloway
Unfortunately, I can't help you with this, as I can't find a property that gives you the opening time. You might have to work with...read more
Hi, A general reports question if I can. There is a great report in HS that shows Activity by Type and lists: Call Task Forwarded Email Note Meeting Email reply frm contact Email sent to contact etc... But does email sent to contact read more
Hi @PJohns ,
Great question - no, marketing emails are not considered (sales) activities and would not be reflected in a regular activities re...read more
Hi all, is there a way to respond in a marketing email thread? For clarification, the contact has opened the marketing email many times and clicked within it, but hasn't responded. The sales rep is hoping they could send a direct email as a reply to read more
Hi all, is there a way to make sure that marketing emails do not send to contacts who have recieved and responded / engaged with a sales email within the last week? I don't to disrupt the current conversations that are happening with sales.
Hi @alexagatiss ,
Not as a global setting, no. Marketers would have to exclude those contacts (e.g. "Last contacted is less than 7 days ago") ...read more
Hello, We have sent marketing emails to a customer and we can see that they were sent and delivered, but the customer says that they newer received them. What could be the reason and what can I do about it? BR Charlotte read more
It might be worth having them confirm with IT that they didn't have it get blocked before it even hit the inbox to show as spam. I know a lot of comp...read more
In the mail campaign, link clicks are not getting recorded. I checked settings, link click tracking is turned ON, but still cant see. And these links in the mail are not just links, (they are), they are personlised links fetched from a column. How c read more
Hi @alexagatiss ,
There isn't any setting that would apply to all marketing emails ( something I requested before ), you would have to make su...read more
I'm setting up order confirmation emails through my e-commerce site and want to include an order summary listing the products, amounts, prices and total. However, I can't seem to do this. I'd tried the abandoned cart module, but this only seems to w read more
For the LOVE, I have seen community posts dating back to 2020 on this exact topic and it's making me want to lobby for the whole company to leave hubspot. I spend 20-30 minutes craftign a well thought out email within hubspot to complete a task read more
I'm not sure if the other users use chrome (thats all I use) and on our work computers for security purposes we are always updating all systems, so I...read more
Hey all, I'm not sure if the initial question makes sense, but I'll try to clarify what I'm hoping to accomplish: We're going to be launching a campaign to a large part of our client base. Some of these users might have Contact Owners whil read more
Hey @McBainKD would smart ctas work at all?
You could for example have a rule for "contact owner is known" to show a specific CTA and have the r...read more
Hi Many of our contacts have very different relationships with us, sometimes at the same time. Eg. B2B customer may also be an end user of the product and be on our newsletter list. We send very different communications to different (eg. B2 read more
Hi @09379 ,
If we're still talking about HubSpot emails the timeline on a contact record, I'm pretty sure this is not possible. It can't be cu...read more
We have automated emails being sent from the address of our salesperson via workflow. How can I track any replies that are sent to these automated emails and into our salesperson's inbox so those replies show on the corresponding contact record of t read more
Hi @wlee168 ,
At this time HubSpot does not track replies to marketing emails. Workflows send communication using marketing emails. Although ...read more