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  • MKnoedgen on September 20, 2021
    2 Replies
    Hello everybody, I have something I'd call a visual "bug" on the "manage subscriptions" page where contacts manage their communication subscriptions: If I unsubscribe from all newsletters via newsletter management page (checkbox at the very bottom) ...
    September 21, 2021 03:15
    Hi there, thanks for your answer which clarifies things a lot. If the element would normally grey out it makes more sense. The template was what we w...
  • Solved
    JvdB on August 31, 2021
    3 Replies
    Hi there, We have an issue we would like to solve regarding the disappearance of content in our newsletters after a second send. We send a daily newsletter and schedule these e-mails in hubspot seperatly by the day (so we got 1 mail for mon...
    Top Contributor | Diamond Partner
    August 31, 2021 22:21
    Hi @JvdB , I found confirmation that this is the functionality - you can read about it in further depth here - Each RSS email will only inc...
  • Anonymous on August 27, 2021
    1 Replies
    Hi, First time poster, hopefully not a ridiculous question. As I understand it, hubspot can determine if an email has been opened by the pixel. If the pixel has not been trigered i.e. image not downloaded - does that also effect whether you can ...
    Community Manager
    August 30, 2021 04:13
    Hey @Anonymous Welcome to the Community! there isn't any ridiculous question in this space 🙂 There is an ongoing thread in the comm...
  • Solved
    StacyZ on August 20, 2021
    4 Replies
    Hi, We don't have the GDPR tools turned on in our account, but still want to be able to track opt ins and outs on the contact level using subscription type. One article I found said that the "Communication Subscription Types" are NOT available whe...
    Most Valuable Member
    August 24, 2021 05:49
    Happy to help 🙂
  • Solved
    SStrachan on August 20, 2021
    2 Replies
    Hi we are looking to move our all of our email marketing from MailChimp to HubSpot. Does anyone know how HubSpot would compare to MailChimp in regards to things like sending limits and deliverability speed? Can and should you use an SMTP service...
    August 22, 2021 22:38
    Hi @SStrachan , Here is the KB link for the email send limit in Hubspot. Along with that, the "number of contact database he will purchase...
  • GWinkworth on August 16, 2021
    5 Replies
    I have created a marketing email but the spacing between the lines is greater when a test email is sent than it looks when I am in the edit mode. How do I tighten up the spacing so it sends correctly?
    August 17, 2021 07:21
    The screen shot directly below is what the email looks like when received in Outlook. This screen shot shows how the email appears when crea...
  • Solved
    Flavs on August 15, 2021
    5 Replies
    I've created an email template and added a button to download two files, a Word document and a PNG image. The Word file downloads fine but the PNG opens in the browser instead. I tried changing its format but it still does the same. I need it to be...
    Most Valuable Member
    August 16, 2021 20:20
    Happy to help!
  • PBlandon on August 05, 2021
    2 Replies
    Hi eveyone, Wondering how I can make the images in my email responsive for desktop + mobile. It currrently looks great on desktop but they get streched out on mobile (example below). I am using the HTML module for the images on the left because...
    August 06, 2021 06:18
    You may have already tried this but the simplest solution might be: Edit Image>Uncheck box 'Show as maximum width on mobile devices' It l...
  • Solved
    alitahir on August 03, 2021
    3 Replies
    Hi, I want my email to receive each of my contacts at 9:00 am. My timezone is UTC -7. I have around 2000 contacts spread in different time zones. I wanted to ask a couple of questions: If I schedule the email at 9:00 am UTC -7, will it deliver to ...
    Top Contributor | Diamond Partner
    August 03, 2021 21:50
    Hi @alitahir , Hi! I will try to answer your queries one by one. 1-If I schedule the email at 9:00 am UTC -7, will it deliver to ...
  • KShepherd on August 02, 2021
    3 Replies
    Hello! I am having some trouble with the line spacing in email. I changed the formatting to be single space, but it definitely isn't single-spaced, looks more like 1.5. How do I change this? Thanks
    Top Contributor | Diamond Partner
    August 04, 2021 06:22
    Hi @KShepherd My bad, please check again.
  • Solved
    JackieAppleby on July 28, 2021
    4 Replies
    We have removed the double opt-in feature from our account as too many people are not completing the second step. How do we now add those that are not receiving marketing materials because they haven't done the second step, back to the mailing list ...
    August 05, 2021 13:48
    Thanks, we haven't sent out another mass email yet to test and see if this will go through now that we have removed the double opt-in.
  • Solved
    KAvery on July 27, 2021
    6 Replies
    Hi, I have workflows that send automated emails out to our investors, and then move the corresponding deals to the next stage. However, these emails never associate nor track with the respective deals. Does anyone know how to log the marketing email...
    August 05, 2021 06:16
    This is not helpful.
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