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Solved
AbbyWP on June 16, 2025
Hello I believe our account is set up correctly, but today one staff user had an email (sent to her contact record, along with our customer contacts) go through with 'bf01.eu.hubspotemail.net' showing when it was in her Outlook spam folder. Other st read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
June 16, 2025 12:01
Hi @AbbyWP , If you're referring to marketing emails, then it's a matter of email authentication: https://knowledge.hubspot.com/marketing-ema...read more
Solved
TLarson3 on June 12, 2025
Hey Hubspot World - Question for you all: If I enroll somone in a nurture workflow - say a 5 mail sequence with weekly delays - and at some point a quafilied record hits the email frequency cap, what happens to them in the workflow? I know read more
Accepted solution
Hall of Famer | Partner
June 12, 2025 16:01
Hi @TLarson3 , There is no such out of the box feature in HubSpot. With the cap enabled, emails will simply eve dropped if they surpass the li...read more
Solved
NGreasley on April 17, 2025
We've sent an email campaign out with a reply-to address that we have authenticated via HubSpot but it's a distribution list email and doesn't have it's own inbox, it's just an alias. None of us received any auto-replies from the first campaign ema read more
Accepted solution
Recognized Expert | Diamond Partner
April 17, 2025 05:29
@NGreasley - Dirstributiuon lists don't work for most things in HubSpot. It has to be a real email address. I would recommend creating an ac...read more
Solved
johnshimala on April 14, 2025
We sent a marketing email and it looks different depending on the version of Outlook that the recipient is using. The email appears just as it was designed when recipient is using current version of Outlook. But the email has extra blank bullets and read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 14, 2025 14:55
Hi @johnshimala , Is this email created using the drag and drop editor or does it have custom elements? Generally, Outlook is known to r...read more
Solved
CKaufman9 on April 09, 2025
Hi! I need help/advice. The mailboxes we BCC are returning this error, which we translate as "mailbox full". However, it seems to be more likely a recipient limit: 450-4.2.1 The user you are trying to contact is receiving mail at a rate tha read more
Accepted solution
Hall of Famer | Partner
April 10, 2025 00:11
Hi @CKaufman9 , Considering that volume, I'd recommend reaching out to HubSpot technical support or your account manager directly. There isn't...read more
Solved
JohnC1 on April 01, 2025
I know this has come up before but I thought a fix had been implemented. We have had several customers tell us recently that they cannot click on the links in our marketing e mails or that a link we have sent them within a hubspot e mail does not w read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 01, 2025 12:42
Hi @JohnC1 , By default, HubSpot applies tracking: https://knowledge.hubspot.com/marketing-email/manage-your-marketing-email-account-settings...read more
Solved
Serhii_ on March 24, 2025
Hello everyone, I am searching for the ways to embed structured data markup into transactional emails. This can be done in two ways with JSON LD script tag or with microdata HTML markup . The end goal is to get a nice Gmail Summary Cards disp read more
Accepted solution
Key Advisor
March 25, 2025 15:44
Hi @Serhii_ Integrating structured data markup into transactional emails to generate Gmail Summary Cards poses a challenge. Since Gmail's Su...read more
Solved
fafaba on March 19, 2025
Hi, I would like to create a form that can be filled by one person and it subscribes several people from the same company. I'm thinking to send this after the initial implementation is done. But I'm not sure if that's something doable ? read more
Accepted solution
Participant | Partner
March 31, 2025 23:14
Yes, you can easily set up a form to subscribe multiple people at once. Use Google Forms, Typeform, or Jotform to collect names and emails. Store the...read more
Solved
TWeeks on March 14, 2025
Hello, We have business partners to whom we need to send important information. This information helps with the good running of machines we sell. We need to send it several times a year. We would otherwise send by outlook but would like to use H read more
Accepted solution
Hall of Famer | Partner
March 14, 2025 06:45
Hi @TWeeks , This is something you should discuss with your legal team, your data privacy officer, or an external legal consultant. (I wouldn'...read more
ACHRISTOPHE on March 06, 2025
I need help regarding the mobile display of my newsletters. Here’s how I proceed when creating them : I first design a version for desktop and then check the mobile display. If necessary, I adjust the elements to ensure proper positioning. M read more
Member
March 06, 2025 11:12
No, this does not solve the problem. As mentioned, the display is perfect during the design phase. The chosen line spacing is correct. Please refer ...read more
Solved
HPoirier on January 02, 2025
I have a follow up email after someone submits a demo request. I have been testing it but the email does not send. The workfow is on and published. How do I troubleshoot?
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
January 02, 2025 13:18
Hi @HPoirier , Troubleshooting starts on the details page: https://knowledge.hubspot.com/workflows/understand-your-workflow-details-page ...read more
DFriedman6 on December 23, 2024
I have a strange cornercase that I am running my head into. I run a business in the healthcare space and we generate paperwork that requires review by our clients. We then need to follow up on that paperwork repeatedly, and it needs to be encrypted. read more
Community Manager
December 26, 2024 05:06
Hi @DFriedman6 , Thank you so much for all the details! Let's consult with our experts to see if they’ve attempted something similar or if t...read more
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