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  • ramonaddazi on April 14, 2021
    1 Replies
    Hubspot let me send all email I want to, but when my customers answer me, I can't see any email received on Hubspot. I disconnected my email, the domain but it work just for few days. PLEASE HELP ME!!!
    Community Manager
    April 15, 2021 03:02
    HI @ramonaddazi Thank you for reaching out. Could you clarify if you have a team email connected to Conversations, or if you're using...
  • egleeson on August 20, 2018
    1 Replies
    Hello! We are creating an email nurture and want to pull in new blog posts with a specific tag for one of these emails. I have a blog email set up, but for the life of me cannot get it to pull posts by tags instead of recency withot losing all forma...
    Community Manager
    August 27, 2018 10:49
    Hi @egleeson , It looks like you got the answer for this inquiry in this thread . If you're still having trouble, let us know. T...
  • Solved
    tjackson on September 08, 2017
    1 Replies
    When sending an email with an A/B test, do you have have to send both versions seperately or will it automaticllay send both A/B versions at the same time? Thanks
    Most Valuable Member | Elite Partner
    September 09, 2017 03:25
    Hi @tjackson If you are using the AB testing feature in HubSpot Marketing Pro or Enterprise, the system will automatically send each variatio...
  • Solved
    Deborah on July 04, 2017
    4 Replies
    Hi all, can I configure somewhere that I get notifications with every email sent by the system to an external email-adress? I know that I can configure e.g. notifications for form submissions of a certain form. But is this functionality also avail...
    July 11, 2017 23:18
    @Anonymous ok, thanks for that information.
  • Anabel on June 20, 2017
    6 Replies
    Hello everyone, my issue is related to the German salutation formula in Hubspot emails. In Germany the formal salutation in an email differs depending on the gender of the receiver (Mr./Mrs), his title (Dr./Prof./Mag.) and whether his "last name...
    September 11, 2018 08:15
    Hi Micah, I am still using my old workaround :(. I am not aware of any new features. I still believe that the smart content solution is the best...
  • DaleSue on June 13, 2017
    8 Replies
    Hi, I have figured out how to send emails from Hubspot and it works great. However, I would like to be able to reply to emails as well from Hubspot. But I cannot find this option anywhere. The only thing I can do is to send the first mail ...
    September 14, 2018 09:33
    I find it impossible to work without seeing email replies. Having to toggle back and forth in gmail defeats the whole purpose of a supposedly indust...
  • Solved
    Jessica on March 17, 2017
    2 Replies
    I added 3 modules next to each other for displaying 3 products. On Desktop they are completely next to each other. On mobile they are one below the other. How can I change this? Or what should I do? thanks a lot
    April 03, 2019 16:55
    Hi, thank you for the answer Is there a way to have adjust the responsivness into two columns in the mobile breakpoint? I need to use the responsiv...
  • Solved
    utsuzy33 on February 27, 2017
    1 Replies
    If I update the sender in an active email with a workflow will it resend emails to people who have already received the email? Sorry, I'm very new and I've been tasked with changing the sender for all of our existing emails.
    Academy Team
    February 28, 2017 06:24
    Hello @utsuzy33 . When updating the Sender Email Address in a workflow (automated) email, it will not be re-sent to the contacts who have alrea...
  • Solved
    jilwright on February 27, 2017
    3 Replies
    I have a contact that wants to be added back to our email list after he has opted out. Can I go in and change that property to get him back on the list? I can't figure out how to change it for him. Thank you!!!!!!!
    April 02, 2020 16:24
    The link above doesnt work... can anyone help with this problem?
  • Solved
    gyan123 on February 16, 2017
    1 Replies
    After creating email using template module method email newsletter is not being responsive in iphone gmail app and not correctly being responsive in android gmail app. hubspot is adding their own css, this might the causing the issue in gmail app. ...
    HubSpot Employee
    February 21, 2017 09:02
    Hi @gyan123 , welcome to the community. Typically, email design can be pretty tricky because each email client is almost always going to render d...
  • Solved
    mpowell on February 15, 2017
    5 Replies
    Is there a way to add a recipient's full name in the export for an email? Right now all I get by default is the email address, which can sometimes make it heard to identify the person's name.
    March 26, 2021 11:12
    We're aware of this, however, in pop-up forms, we cannot choose options aside from "First Name" and "Last Name."
  • Solved
    MegErasmus on February 12, 2017
    2 Replies
    I'm having an issue I'm sure many users have: When customers/leads unsubscribe from our marketing emails it stops us being able to email them through the sales/CRM side of things. Customers miss vital product mails as a result. A few I have cont...
    February 16, 2017 22:59
    Hi Brett, Thanks so much for your response - that is currently the workaround we use (or they 'cc' in HS) - but it hurts client retention as the...
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