Email Marketing Tool

blakmk
Membro

auto log on by default

resolver

Hi

I use the hubspot plugin in gmail but it seems to want to automatically log and track all my emails. How do i turn this off?

 

https://cl.ly/1M122v1I0c19

1 Solução aceita
BeccaArmistead
Solução
HubSpot Employee
HubSpot Employee

auto log on by default

resolver

Hi Community!

 

This default changed over the weekend from being a "sticky" setting, meaning it saved your previous selection to being selected by default.  The product team has now changed the setting back to it's previous behavior so it is again "sticky".

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32 Respostas 32
TedHewett
Membro

auto log on by default

resolver

Hey guys,

 

I seem to have this problem today - it's changed and for some reason is no longer "sticky" - is there a way to disable the auto logging feature through a settings menu?

 

Cheers

0 Avaliação positiva
ftarara
Colaborador(a)

auto log on by default

resolver

Check out the settings here: https://knowledge.hubspot.com/hubspot-sales-chrome-extension-user-guide/customize-your-hubspot-sales...

 

These options seem to have changed recently, so the tutorial might not be 100% accurate or up to date. Best of luck, this is what mine looks like today:

 

Capture.JPG

ftarara
Colaborador(a)

auto log on by default

resolver

Looks like the plugin has been upgraded, is everyone aware of that?!?!

Capture.JPG

 

lmilliken
Participante

auto log on by default

resolver

Following up on this: is there a way to have the log box unchecked by default? So that users have to click log everytime they want to log an email.  Sticky is an improvement but we are worried that users will forget to toggle it off after they've toggled it on.

ftarara
Colaborador(a)

auto log on by default

resolver

I am for more options here as well. I can see how some companies may want to log everything, but I would think most would not. So some more functionality or settings revolving around these options would be great!

Archello
Membro

auto log on by default

resolver

Dear Hubspot,

 

Please let me choose my default settings instead of every time with every mail being confronted by the default settings you are making for me

dhavalbhatt
Membro

auto log on by default

resolver

SOLUTION:

Uninstall and reinstall your chrome plugin. It will go back to default "unchecked" for log.

 

shiller
Participante | Parceiro
Participante | Parceiro

auto log on by default

resolver

Worked like a charm

  • Right click on extension
  • Select Remove from Chrome
  • Log out of Gmail
  • Log in to Gmail
  • Reinstall extension

What a pain though.

0 Avaliação positiva
BeccaArmistead
Solução
HubSpot Employee
HubSpot Employee

auto log on by default

resolver

Hi Community!

 

This default changed over the weekend from being a "sticky" setting, meaning it saved your previous selection to being selected by default.  The product team has now changed the setting back to it's previous behavior so it is again "sticky".

sellerdoer
Participante

auto log on by default

resolver

The "sticky" setting is not working for me and I followed all the tips in this thread. 

johnk
Membro

auto log on by default

resolver

Hello,

 

We are having problems with the log and track features staying on even though we uncheck the box, I thought this was supposed to be a sticky setting? 

 

I have tried uninstalling and reinstalling the extension to no avail.

 

 

hubspotross
Participante

auto log on by default

resolver

Becca- 

It would be nice to add domain fencing to this feature so that people can automatically exclude their company's internal domain, plus personal email domains like gmail, etc.  

Thanks for the support.

Ross

vmcgee
Colaborador(a) | Parceiro Diamante
Colaborador(a) | Parceiro Diamante

auto log on by default

resolver

I'm currently having issues with Outlook emails auto "Log to CRM". I turned it off yesterday through the HubSpot OutLook extension and when I rebooted my PC it was back. There should be a setting under Sales/Settings/Sales/BCC & Forwarding to turn it off versus relying on Outlook or Gmail extension.  

Regards,
Vickie McGee
Founder & CEO
Transitional Marketing
HubSpot Solutions Partner
Wordna
Top colaborador(a)

auto log on by default

resolver

Using my previous selection is definitely better than defaulting to selected.  It would be significantly better, however, if we could select our default (especially per connected inbox) since some inboxes are primarily used for personal emails and therefore should likely have default as unselected.

0 Avaliação positiva
rickmaher
Membro

auto log on by default

resolver

Need a solution to this annoyance. Or let us know that this will be the default and not configurable so that I can uninstall / find another solution.

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ftarara
Colaborador(a)

auto log on by default

resolver

Has everyone tried reinstalling the plugin/extension in Chrome yet? I just had another person on my team who got logged out of gmail (G Suite) and when they came back the issue was gone. Recommened reinstalling plugin, logging in/out of HubSpot & Gmail and see if that does the trick!

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joelsprechman
Participante

auto log on by default

resolver

Support, I am still experiencing this issue, has it been solved for others? What is the solution. Thanks

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ftarara
Colaborador(a)

auto log on by default

resolver

Am I seeing that this is resolved?!?! I did a reinstall of the Chrome extension and I don't seem to have this issue anymore. Can someone from HubSpot confirm if this was resolved or not?

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markhineshomes
Participante

auto log on by default

resolver

Worked for me, too!

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Davegainford
Membro

auto log on by default

resolver

Yes this worked for me too

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