auto log on by default

SOLVE
New Contributor

Hi

I use the hubspot plugin in gmail but it seems to want to automatically log and track all my emails. How do i turn this off?

 

https://cl.ly/1M122v1I0c19

1 Accepted solution

Accepted Solutions
HubSpot Employee

Hi Community!

 

This default changed over the weekend from being a "sticky" setting, meaning it saved your previous selection to being selected by default.  The product team has now changed the setting back to it's previous behavior so it is again "sticky".

32 Replies 32
New Contributor

This has just happened on Gmail not sure if its a upgrade but I do not want to log all emails only the ones I want is there a way to not set it as default, before I selected log and track if I wanted to.

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0 Upvotes
Occasional Contributor

this is a messed up upgrade. 

I use gmail to write emails to my friends and family. i do not want to add them in CRM.

Make auto-log turn off!!!

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0 Upvotes
HubSpot Moderator

You can uncheck the Log box on an inidvidual basis, or log out of the extenion by going to app.getsidekick.com/signout 

 

Ed


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0 Upvotes
New Contributor

Before you clicked when you wanted to log not unclick why has it changed and why doesnt it do what it used to and just recognise the last thing you selected which solves everyones issues

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0 Upvotes
New Member

Really?  It used to remember my prior setting so if I selected not to log and not to track, the next email would have those deselected.  That was ok.  Having it auto-on is much worse for me, as CEO, not a sales person.... I want my emails to customers to be logged but not other sensitive emails.  With this setting I end up auto-logging some sensitive emails by mistake.

 

I wish I could have these off by default and the select them only when I'm replying to a customer... as opposed to the other way around!

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0 Upvotes
Occasional Contributor

I will stop using the product if i've to do it on indvidual basis. It should remember my last selection!

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0 Upvotes
HubSpot Employee

Hi Community!

 

This default changed over the weekend from being a "sticky" setting, meaning it saved your previous selection to being selected by default.  The product team has now changed the setting back to it's previous behavior so it is again "sticky".

New Contributor

Thanks, please keep us posted. I had to uninstall the plugin and integration with gmail as it was getting very annoying.

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0 Upvotes
MP1
New Member

Hi.

 

Please turn the default selection off, its very annoying and all of my team are complaining. Not a welcome addition to the tool.

 

Also we dont use Hubspot as a CRM tool, is this even legal to automatically log our emails without permission??

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0 Upvotes
Highlighted
Visitor

Yes, it has been defaulted to have "log" unchecked" and now I have to ensure it's unchecked each time. There is sensitive information that shold not be getting logged in the system - that is just between employees.

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0 Upvotes
New Member

I surely hope this isn't intended.  I imagine this is creating a lot of noise for folks in the CRM in addition to the annoyance.

Hui
Visitor

Hi, this is also a problem for me. Only a small percentage of my emails are sales related.

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0 Upvotes
New Contributor

Looking forward to hearing more, this is a nuisance.

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0 Upvotes
Occasional Contributor

Am I seeing that this is resolved?!?! I did a reinstall of the Chrome extension and I don't seem to have this issue anymore. Can someone from HubSpot confirm if this was resolved or not?

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0 Upvotes
New Contributor

Yes this worked for me too

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0 Upvotes
New Contributor

Worked for me, too!

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0 Upvotes
Regular Visitor

Support, I am still experiencing this issue, has it been solved for others? What is the solution. Thanks

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0 Upvotes
New Member

Need a solution to this annoyance. Or let us know that this will be the default and not configurable so that I can uninstall / find another solution.

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0 Upvotes
Occasional Contributor

Has everyone tried reinstalling the plugin/extension in Chrome yet? I just had another person on my team who got logged out of gmail (G Suite) and when they came back the issue was gone. Recommened reinstalling plugin, logging in/out of HubSpot & Gmail and see if that does the trick!

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0 Upvotes
Top Contributor

Using my previous selection is definitely better than defaulting to selected.  It would be significantly better, however, if we could select our default (especially per connected inbox) since some inboxes are primarily used for personal emails and therefore should likely have default as unselected.

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0 Upvotes
Occasional Contributor

I'm currently having issues with Outlook emails auto "Log to CRM". I turned it off yesterday through the HubSpot OutLook extension and when I rebooted my PC it was back. There should be a setting under Sales/Settings/Sales/BCC & Forwarding to turn it off versus relying on Outlook or Gmail extension.  

New Contributor

Becca- 

It would be nice to add domain fencing to this feature so that people can automatically exclude their company's internal domain, plus personal email domains like gmail, etc.  

Thanks for the support.

Ross

New Contributor

Hello,

 

We are having problems with the log and track features staying on even though we uncheck the box, I thought this was supposed to be a sticky setting? 

 

I have tried uninstalling and reinstalling the extension to no avail.

 

 

New Contributor

The "sticky" setting is not working for me and I followed all the tips in this thread. 

New Contributor

Dear Hubspot,

 

Please let me choose my default settings instead of every time with every mail being confronted by the default settings you are making for me

Occasional Contributor

SOLUTION:

Uninstall and reinstall your chrome plugin. It will go back to default "unchecked" for log.

 

New Contributor

Worked like a charm

  • Right click on extension
  • Select Remove from Chrome
  • Log out of Gmail
  • Log in to Gmail
  • Reinstall extension

What a pain though.

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0 Upvotes
Occasional Contributor

Following up on this: is there a way to have the log box unchecked by default? So that users have to click log everytime they want to log an email.  Sticky is an improvement but we are worried that users will forget to toggle it off after they've toggled it on.

Occasional Contributor

I am for more options here as well. I can see how some companies may want to log everything, but I would think most would not. So some more functionality or settings revolving around these options would be great!