We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).
Jun 10, 2021 3:21 AM
In a workflow that a triggers an email to send to e.g. an internal email address based on a contact property using:
"Send to: Use a contact property that stores an email address"
If that property is empty, is the email skipped and the contact continues on the workflow?
Solved! Go to Solution.
Jun 10, 2021 3:28 AM
Hi @auto-mate,
Correct, the email is skipped and the contact moves on to the next action, see the screenshot below. The contact does not have a value for the Custom contact owner property.
If you still want to send a notification, I'd recommend create an if/then branches that checks if this contact has an owner. If yes, send the email notification to that owner. If no, then send it to a specific person.
Hope this helps!
Karsten Köhler |
![]() | Did my post help answer your query? Help the community by marking it as a solution. |
Jun 10, 2021 3:28 AM
Hi @auto-mate,
Correct, the email is skipped and the contact moves on to the next action, see the screenshot below. The contact does not have a value for the Custom contact owner property.
If you still want to send a notification, I'd recommend create an if/then branches that checks if this contact has an owner. If yes, send the email notification to that owner. If no, then send it to a specific person.
Hope this helps!
Karsten Köhler |
![]() | Did my post help answer your query? Help the community by marking it as a solution. |
Jun 10, 2021 3:44 AM
...the case is multiple internal notifications... so owner email 1,2,3,4... and 2,3,4 may be blank. Thanks for the reply.