Workflow email - send to property that stores an email address - if empty?

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auto-mate
Contributor

In a workflow that a triggers an email to send to e.g. an internal email address based on a contact property using:

 

"Send to: Use a contact property that stores an email address"

 

If that property is empty, is the email skipped and the contact continues on the workflow?

 

 

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karstenkoehler
Solution
Most Valuable Member

Hi @auto-mate,

 

Correct, the email is skipped and the contact moves on to the next action, see the screenshot below. The contact does not have a value for the Custom contact owner property.

 

karstenkoehler_0-1623309991474.png

 

If you still want to send a notification, I'd recommend create an if/then branches that checks if this contact has an owner. If yes, send the email notification to that owner. If no, then send it to a specific person.

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @auto-mate,

 

Correct, the email is skipped and the contact moves on to the next action, see the screenshot below. The contact does not have a value for the Custom contact owner property.

 

karstenkoehler_0-1623309991474.png

 

If you still want to send a notification, I'd recommend create an if/then branches that checks if this contact has an owner. If yes, send the email notification to that owner. If no, then send it to a specific person.

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

auto-mate
Contributor

...the case is multiple internal notifications... so owner email 1,2,3,4... and 2,3,4 may be blank. Thanks for the reply.

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