Correct, the email is skipped and the contact moves on to the next action, see the screenshot below. The contact does not have a value for the Custom contact owner property.
If you still want to send a notification, I'd recommend create an if/then branches that checks if this contact has an owner. If yes, send the email notification to that owner. If no, then send it to a specific person.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Correct, the email is skipped and the contact moves on to the next action, see the screenshot below. The contact does not have a value for the Custom contact owner property.
If you still want to send a notification, I'd recommend create an if/then branches that checks if this contact has an owner. If yes, send the email notification to that owner. If no, then send it to a specific person.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer