Workflow based on links clicked in email

[KStAngel]

Helllo,

I'm working on a post-email workflow to update deals after the customer has clicked a particular link. The customer is presented with four links, and depending on what they click, the workflow will assign the values.

Ideally all links would go to a single landing page (just thanking them for their feedback). But it seems that if I only have one base address, Hubspot doesn't recognize that there are four distinct links.

Even when I add query string arguments to the url like so:

https://myhubspotsite.com/thank-you-for-your-feedback?r=1

https://myhubspotsite.com/thank-you-for-your-feedback?r=2

https://myhubspotsite.com/thank-you-for-your-feedback?r=3

https://myhubspotsite.com/thank-you-for-your-feedback?r=4

the Workflow only gives me one option

https://myhubspotsite.com/thank-you-for-your-feedback

Am I missing something, or do I need to create a distinct landing page for each potential user action?

[karstenkoehler · Accepted solution]

Hi @KStAngel,

You're correct, for the purpose of identifying links within the email, HubSpot strips away parameters and I'm not aware of any way to trick HubSpot here. One option would be to create separate pages, correct.

Another would be creating four CTAs in the CTA tool: https://knowledge.hubspot.com/ctas/create-calls-to-action-ctas

These can point to the same link but you can reference them individually via CTA filters.

Best regards!

[KStAngel]

Thanks @karstenkoehler. I appreciate your feedback!

[niederberger]

Hi. I try to do something simular, but in my case I have two links. 
- Goes to a PDF and the URL is the PDF URL
- Open a Page to a Call Back formular and the URL is a callback page

I want to differentiate the doings whitin the workflow and tried with "Event occurrence" the "Page visited", but it doesnt catch me the PDF URL, could that be?

Thank You, Thomas.