Email Marketing Tool

aalvarado
Colaborador(a)

What happens when a lead goes back to the form landing page?

resolver

 

Scenario: Lead fills out the form on the landing page andis directed to the download page and silmultaneously receives an email (set-up in the workflow).

 

Question: If that lead goes back to the form page to access the download page again, will they  need to hit the submit button again to get to the download page and will they be sent another email? 

0 Avaliação positiva
2 Solução aceitas
Phil_Vallender
Solução
Participante de valor | Parceiro Diamante
Participante de valor | Parceiro Diamante

What happens when a lead goes back to the form landing page?

resolver

Hi @aalvarado

 

If the lead returns to the same landing page again, they will have to complete the form and click the submit button to progress to the thank you page again. Unless the form has smart fields or the prepopulate setting is turned off, the form should already be complete. 

 

Whether they get the email or not depends on your workflow settings. The default workflow is configuration is not to allow re-enrollment though, so probably not. 

 

My preferred configuration for managing this is to use a simple follow up email, instead of a workflow, and provide a link to the thank you page in the email.

 

Hope this helps.

Phil Vallender | HubSpot Website Agency

Exibir solução no post original

0 Avaliação positiva
aalvarado
Solução
Colaborador(a)

What happens when a lead goes back to the form landing page?

resolver

Thank you. The definitely helps.

Exibir solução no post original

0 Avaliação positiva
2 Respostas 2
Phil_Vallender
Solução
Participante de valor | Parceiro Diamante
Participante de valor | Parceiro Diamante

What happens when a lead goes back to the form landing page?

resolver

Hi @aalvarado

 

If the lead returns to the same landing page again, they will have to complete the form and click the submit button to progress to the thank you page again. Unless the form has smart fields or the prepopulate setting is turned off, the form should already be complete. 

 

Whether they get the email or not depends on your workflow settings. The default workflow is configuration is not to allow re-enrollment though, so probably not. 

 

My preferred configuration for managing this is to use a simple follow up email, instead of a workflow, and provide a link to the thank you page in the email.

 

Hope this helps.

Phil Vallender | HubSpot Website Agency
0 Avaliação positiva
aalvarado
Solução
Colaborador(a)

What happens when a lead goes back to the form landing page?

resolver

Thank you. The definitely helps.

0 Avaliação positiva