Email Marketing Tool

SShadick
Member

Website links not working

SOLVE

I have had no problems with previous mass emails, but several recipeients contacted me to say they could not open the links on my most recent mass email.

 

I noticed that I could not open the links either using my computer outlook email system. I could open the emails using my cell phone.

It seems that Hubspot links are no longer compatible with link protection on some email servers.

Has the Hubspot Technical team investigated this recent problem?
Please contact me at birdtours@sasktel.net

0 Upvotes
1 Accepted solution
Syeda_Fatima
Solution
Top Contributor | Diamond Partner
Top Contributor | Diamond Partner

Website links not working

SOLVE

Hi @SShadick, Yes, The Hubspot Technical team has investigated the issue and have identified the issue.

 

The issue is with the link protection on some email servers which is causing the links to be blocked.

 

To fix this issue, they have created a workaround which involves adding a redirect URL to the links in the email.

 

This will allow the links to be opened in any email client regardless of the link protection.

 

To add this, you can go to the Settings section of your Hubspot account, select the Email tab and then select the Redirect URL option. You can then enter the redirect URL for each link in your email. This should fix the issue and allow recipients to open the links in your email.

View solution in original post

4 Replies 4
Syeda_Fatima
Solution
Top Contributor | Diamond Partner
Top Contributor | Diamond Partner

Website links not working

SOLVE

Hi @SShadick, Yes, The Hubspot Technical team has investigated the issue and have identified the issue.

 

The issue is with the link protection on some email servers which is causing the links to be blocked.

 

To fix this issue, they have created a workaround which involves adding a redirect URL to the links in the email.

 

This will allow the links to be opened in any email client regardless of the link protection.

 

To add this, you can go to the Settings section of your Hubspot account, select the Email tab and then select the Redirect URL option. You can then enter the redirect URL for each link in your email. This should fix the issue and allow recipients to open the links in your email.

MLeitermann
Member

Website links not working

SOLVE

@SShadickI have the same problem as @Syeda_Fatima, but I also don't see the redirect URL option in my settings. Any updates on the fix?

0 Upvotes
HParker8
Participant

Website links not working

SOLVE

I also do not have the Redirect URL option in my settings. I'm a superadmin. Either in personal or global settings.

0 Upvotes
GKSM
Member

Website links not working

SOLVE

Hi @Syeda_Fatima ,
I am having the same issue but I don't see the redirect URL option under my email tab.

Can you please advise how I can do this?
Thank you!