Email Marketing Tool

JMoy
Participant

Web URL only works in Firefox

SOLVE

We seem to be experiencing an issue where the View in Browser web version link (generated via this process https://knowledge.hubspot.com/marketing-email/create-a-web-version-of-your-marketing-email) only loads in Firefox (and not in Microsoft Edge or Chrome).  How can this issue be resolved?

0 Upvotes
1 Accepted solution
Kevin-C
Solution
Recognized Expert | Partner
Recognized Expert | Partner

Web URL only works in Firefox

SOLVE

Thank you for the tag, @BérangèreL 

 

Hey @JMoy I would follow @BérangèreL 's advice and request for more information so we can diagnose.

 

My 2-cents:

  • HubSpot can take some time to update content, maybe its just not been long enough?
  • I second checking on the email sending domain configuration
Kevin Cornett - Sr. Solutions Architect @ BridgeRev

View solution in original post

2 Replies 2
Kevin-C
Solution
Recognized Expert | Partner
Recognized Expert | Partner

Web URL only works in Firefox

SOLVE

Thank you for the tag, @BérangèreL 

 

Hey @JMoy I would follow @BérangèreL 's advice and request for more information so we can diagnose.

 

My 2-cents:

  • HubSpot can take some time to update content, maybe its just not been long enough?
  • I second checking on the email sending domain configuration
Kevin Cornett - Sr. Solutions Architect @ BridgeRev
BérangèreL
Community Manager
Community Manager

Web URL only works in Firefox

SOLVE

Hi @JMoy,

Thank you for sharing the link to the article and for asking the Community about this!

I am sorry to hear that the web version of the email marketing is not working for Microsoft Edge nor Google Chrome.

So that we can help you the best we can, could you please share a screenshot of what you are seeing on these browsers, please?
Also, have you tried in incognito on these browsers? Does it work?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.


Is the domain used on these marketing emails live? Because if they are not, if might be the reason why it's not working.
You can check in the settings of your account, under domains.

I also wanted to invite a couple of subject matter experts to this conversation: Hi @Jerdaine_digita, @Ian_Matt and @Kevin-C do you have suggestions to help @JMoy, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you and have a wonderful day!

Best,
Bérangère


Saviez-vous que la Communauté est disponible en Français ?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings!


0 Upvotes