Email Marketing Tool

PKirova
Contributor

Use Unbounced Contacts in Workflow

SOLVE

I want to make a worflow for contacts which were "unbounced" manually. I can't find the option to filter only these contacts in a workflow. Any ideas?

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2 Accepted solutions
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Use Unbounced Contacts in Workflow

SOLVE

Hi @PKirova,

 

When I just tested it, unbouncing a contact will clear the Email hard bounce reason property. This means that you can create a list of contacts where the Email hard bounce reason has ever been any of [check all the boxes] AND is now unknown. You would use this list for enrollment in your workflow.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Use Unbounced Contacts in Workflow

SOLVE

As far as I know it's not possible, no, @PKirova. Currently this has to be done manually. You could set up a workflow that notifies you about bounces so you can address them more quickly.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
3 Replies 3
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Use Unbounced Contacts in Workflow

SOLVE

Hi @PKirova,

 

When I just tested it, unbouncing a contact will clear the Email hard bounce reason property. This means that you can create a list of contacts where the Email hard bounce reason has ever been any of [check all the boxes] AND is now unknown. You would use this list for enrollment in your workflow.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

PKirova
Contributor

Use Unbounced Contacts in Workflow

SOLVE

Thanks, this works. And, is there a way to unbounce contacts through workflow? We are using Salesforce integration and sometimes users change the contact's email in Salesforce after a call (if there was a typo, for instance) and mark it as valid. So, can I unbounce these cases in Hubspot via workflow?

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Use Unbounced Contacts in Workflow

SOLVE

As far as I know it's not possible, no, @PKirova. Currently this has to be done manually. You could set up a workflow that notifies you about bounces so you can address them more quickly.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes