Email Marketing Tool

CTimblin6
Member

Trying to make contacts inactive.

SOLVE

When going to the Actions button there is no option to make a contact inactive. Has anyone else experienced that? I can't go to filters wither and select active vs inactive. Is this a limitation of a free account? 

 

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Trying to make contacts inactive.

SOLVE

Hi @CTimblin6,

 

This is not a default functionality – someone in your portal created a custom property 'Active/Inactive'. That's why it's not showing up in the Actions dropdown on a record.

 

You can place the 'Active/Inactive' custom property in the left sidebar for easy access: https://knowledge.hubspot.com/object-settings/customize-record-sidebars

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Trying to make contacts inactive.

SOLVE

Hi @CTimblin6,

 

This is not a default functionality – someone in your portal created a custom property 'Active/Inactive'. That's why it's not showing up in the Actions dropdown on a record.

 

You can place the 'Active/Inactive' custom property in the left sidebar for easy access: https://knowledge.hubspot.com/object-settings/customize-record-sidebars

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes