Troubleshooting marketing permissions | Can't create emails

[SP67]

Hi all, 

I have been added as a "core seat" to our Hubspot account which I believe is the free version. When I go to the Marketing Email page, the "create email" button is grey and won't let me click because I don't have access/permissions. 

I have been granted access, under Permissions > Marketing Access > Marketing email it is turned 'On' and I can "View, create, edit and send marketing and transactional emails. Test and view them on multiple devices."

Given I appear to have all the permission/access required, I'm not sure why it's not an available option - any thoughts?

[Crystal_Hopper · Accepted solution]

Hi @SP67! Since it sounds like you have been granted permission, have you logged out and back in to resync your login with your new permissions?

Additionally, since HubSpot is an online tool, it is possible your session is cached and not refreshing to the point where you would see a change in the account. For whichever browser you are using, I would look up how to do a 'Clear cache and hard refresh' on your Hubspot browser window or tab. 

I would do things in this order:

Log out of Hubspot

Clear cache and hard refresh

Close the browser

Open browser

Log back in to HubSpot

Recheck permissions

If that doesn't work, please let us know.