Troubles with Integrating Outlook to Inbox

[IRuiz76]

I wanted to connect my outlook to my HubSpot inbox but i keep getting "

Unable to load HubSpot Sales add-in

Reload add-in

If this keeps happening, please contact support

More details

Current project version: static-2.35502

No cached errors

No console errors"

What does thi smean and how do i combat this 

[ArisudanTiwari · Accepted solution]

Hello @IRuiz76 ,

Generally, this issue usually pops up when the HubSpot Sales Outlook add-in fails to load due to browser or environment conflicts.

You can check this HubSpot troubleshooting guide - https://knowledge.hubspot.com/connected-email/troubleshoot-the-hubspot-sales-outlook-desktop-add-in

Try these quick steps:

• Clear your browser cache (Outlook add-ins run on your browser engine).

• Update Outlook & Office to the latest version.

• Reinstall the add-in from the Office Add-ins store.

• Check in Outlook Web to see if it works there.

• If you're on a company network, make sure the firewall/antivirus isn’t blocking  *.hubspot.com.

Still having trouble? Click Help > Talk to support in your HubSpot account and choose Chat or Email or Call.

Hope this helps!

[Mahmed2388]

Hi IRuiz76, 

The error message you're seeing indicates that the HubSpot Sales Add-in is failing to load properly. I would make sure that your Outlook is up to date. If that doesn't work, try a different browser. If it still doesn't work, you can try using the HubSpot Sales Extension. 

Good Luck!