Tracking CC Recipients' Email Opens in HubSpot

[HSalah]

We have a client who sends emails and uses the CC field. They would like to know if HubSpot can track who from the CC list opened the email. What’s the most efficient way to track opens of all recipients, including CC'd contacts? Thanks!

[HSalah]

ok I got it. Is there any more efficient solution than sending separte email for each contact ?

[karstenkoehler]

@HSalah I wouldn't consider that as the alternative, my alternative would be not to rely on open information – but no, there don't seem to be any alternatives, I'm not aware of any.

[HSalah]

can i make a workflow to replace cc with one receipent who receive the email

[karstenkoehler · Accepted solution]

@HSalah no, HubSpot workflows cannot make changes to one-to-one email recipients.

[karstenkoehler]

Hi @HSalah,

Due to how sales email tracking works, that's not possible: https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-tracking

A tracking pixel does not know by whom it is being loaded, just that it is being loaded.

Best regards!