Tracked Emails

[evergreen1968]

Hi all,

Searched everywhere there seem to be no answers.

Hubspot won`t tell me if a email was opened it says "unopened" when i have been in and opened the email.

I have the free version, could anywon tell me WHY it does not work .

Is there a support number i could call ?

Many thanks 

Tony.

[MFrankJohnson · Accepted solution]

When it comes to email tracking, HubSpot version isn't a primary concern. Email open tracking on ALL platforms is controlled by the recipients email client. HubSpot is no exception.

- see How HubSpot email open tracking works

[lamannadirect]

Not sure on the free version, but on the paid version there's a chat box in the bottom right hand corner where you can submit a request for help via email, phone call or chat box. 

Otherwise if this service isn't available to you, here is the public page for other contact options. 

https://help.hubspot.com/?_ga=2.71223059.22287254.1549245789-1281045364.1536798421