Email Marketing Tool

evergreen1968
Member

Tracked Emails

SOLVE

Hi all,

Searched everywhere there seem to be no answers.

 

Hubspot won`t tell me if a email was opened it says "unopened" when i have been in and opened the email.

 

I have the free version, could anywon tell me WHY it does not work .

 

Is there a support number i could call ?

 

Many thanks 

Tony.

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1 Accepted solution
MFrankJohnson
Solution
Thought Leader

Tracked Emails

SOLVE

When it comes to email tracking, HubSpot version isn't a primary concern. Email open tracking on ALL platforms is controlled by the recipients email client. HubSpot is no exception.

- see How HubSpot email open tracking works

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


Frank on LinkedIn

HubSpot's Hiring World-Wide!

View solution in original post

0 Upvotes
2 Replies 2
MFrankJohnson
Solution
Thought Leader

Tracked Emails

SOLVE

When it comes to email tracking, HubSpot version isn't a primary concern. Email open tracking on ALL platforms is controlled by the recipients email client. HubSpot is no exception.

- see How HubSpot email open tracking works

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


Frank on LinkedIn

HubSpot's Hiring World-Wide!

0 Upvotes
lamannadirect
Participant

Tracked Emails

SOLVE

Not sure on the free version, but on the paid version there's a chat box in the bottom right hand corner where you can submit a request for help via email, phone call or chat box. 

Otherwise if this service isn't available to you, here is the public page for other contact options. 

 

https://help.hubspot.com/?_ga=2.71223059.22287254.1549245789-1281045364.1536798421 

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