Email Marketing Tool

a-cap-90
Participant

Track Automatic Responses to Email Campaigns

SOLVE

We get a huge amount of automatic responses from our email campaigns. Some of them are ooO but others are left-company type of messages. Is there any plugin or way to auto-track this in the system and trigger some automatic property updates to the CRM?

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Track Automatic Responses to Email Campaigns

SOLVE

Hi @a-cap-90,

 

Yes, this is possible with inboxes and workflows (requiring a Professional subscription).

 

Step 1 would be connecting your sending addresses as inboxes: https://knowledge.hubspot.com/marketing-email/track-replies-to-marketing-emails-sent-from-your-conne...

 

Step 2 is creating conversations or contact based workflows to pick up records associated to incoming emails and then using the "Set property value" workflow action to update the contacts according to your needs.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Replies 2
a-cap-90
Participant

Track Automatic Responses to Email Campaigns

SOLVE

We'll give it a try, thanks!

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Track Automatic Responses to Email Campaigns

SOLVE

Hi @a-cap-90,

 

Yes, this is possible with inboxes and workflows (requiring a Professional subscription).

 

Step 1 would be connecting your sending addresses as inboxes: https://knowledge.hubspot.com/marketing-email/track-replies-to-marketing-emails-sent-from-your-conne...

 

Step 2 is creating conversations or contact based workflows to pick up records associated to incoming emails and then using the "Set property value" workflow action to update the contacts according to your needs.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.