Test mails are not sending

[TMyatNoe]

Hello everyone,

We are creating an email marketing campaign. And it happens that test emails are not sending now. Have you encountered something like this before? Is it an error? 

[KJoel1]

Issues with sending test emails in an email marketing campaign can be caused by various factors. Here are some common reasons and solutions:

1. **Configuration Issues:**
- Check if your email marketing platform or email client has the correct SMTP (Simple Mail Transfer Protocol) settings configured. Incorrect settings may prevent test emails from being sent.

2. **Spam Filters:**
- Sometimes, test emails may be flagged as spam by email filters. Check your spam folder for the test emails, and mark them as "Not Spam" to improve deliverability.

3. **Sender Authentication:**
- Ensure that your sender domain has proper SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records configured. This helps prevent your emails from being marked as suspicious.

4. **Sending Limits:**
- Email providers may impose sending limits. If you've exceeded these limits, your emails, including test emails, may not be sent. Check with your email service provider for any restrictions.

5. **Email Content:**
- Overly promotional or suspicious content in your test emails may trigger spam filters. Ensure that your test emails contain legitimate and relevant content.

6. **Recipient Email Address:**
- Double-check the email addresses you are using for testing. Make sure they are valid and correctly formatted.

7. **Server Issues:**
- Technical issues with the email server can also prevent emails from being sent. Check with your hosting provider or email service provider for any server-related issues.

8. **Check Logs and Error Messages:**
- Review the logs or error messages provided by your email marketing platform. They may offer insights into why test emails are not being sent.

9. **Testing Mode:**
- Some email marketing platforms have a testing or sandbox mode. Ensure that your platform is set to send emails in live mode rather than a testing environment.

10. **Platform-Specific Issues:**
- Check for any known issues or updates with your specific email marketing platform. Review the platform's support documentation or contact their support team for assistance.

If the issue persists, reaching out to your email marketing platform's support team or your IT department can help identify and resolve the problem more efficiently. Providing specific error messages or details about your email setup will assist in troubleshooting the issue.

[AChan49]

We are facing the same issue. I can receive other emails from hubspot (like notification of logging in to this forum) but not the test email for morketing.

[Thomas-Harvey]

I'm experiencing a similar problem. While I can receive other emails from HubSpot, I haven't received the test email for marketing purposes and for my website .

[karstenkoehler · Accepted solution]

Hi @TMyatNoe,

Test emails are being sent directly from HubSpot, not via your connected email sending domain. In other words, there would be issues with receiving emails from HubSpot. You can find steps for troubleshooting here: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

Hope this helps!