Team mates unable to access email template tool

[ADowd1]

Hi all, one of my team members is unable to see the email builder and access our old templates in the CRM tab. This seems to be since we acquired our paid seat; are there additional permission settings I need to grant? Currently she has all of the Marketing permissions enabled.

[danmoyle]

Hey there @ADowd1 I want to confirm what you're asking, as I don't see any email function in the CRM tab. There's marketing emails under the marketing tab, and templates under the library tab (which is for Sales). 

Your teammate can't access the email builder here? 

It looks like you have the correct permissions and core marketing seat, so if it were me I'd reach out to support. There's also this knowledge base resource on permissions to help. 

[ADowd1 · Accepted solution]

yes, it's n the Marketing tab, apologies... and correct, she can't see the email option under Marketing. I'll reach out to support - thanks