Email Marketing Tool

juliejoyce
Member

Switching Email Type from Follow Up To Automation

SOLVE

I recently cloned an email we use as a simple follow up email so that we could switch over to using that content in a workflow but the cloned copy is a Simple Follow Up Email and I need to switch it to the type I can save for automation. I can't figure out how. Can someone point out how to do that?

1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

Switching Email Type from Follow Up To Automation

SOLVE

Hi @juliejoyce

 

Currently, there is no way to convert a simple follow up email into a 'regular' email or vice versa, and this puzzles me too. 

 

If you want to use the content of a follow up email in a workflow, your only option currently is to create a new email using the same template and copy/paste the contents across. 

 

I have to remind my team to clone an exisiting follow up email when they want to create a new one, rather than make the mistake of create a new regaular email which then cannot be used as a follow up!

 

Hope this helps. 

Phil Vallender | HubSpot Website Agency

View solution in original post

20 Replies 20
rasimaliyev
Member

Switching Email Type from Follow Up To Automation

SOLVE
  1. Clone the "regular" email that you want to convert
  2. Save it as a template using clone email
  3. Create a new automated email
  4. Load the template that you saved
  5. Delete the clone
kcahill
Participant

Switching Email Type from Follow Up To Automation

SOLVE

I agree, this seems like a very weird thing not to be able to do. I have run into it several times over the course of my many years using HubSpot. Currently, I am having to recreate an email that has 8 different smart content rules and it feels like a big waste of time when there should be an easy switch option. Or just let all emails be accessible as any type, follow-ups or automation.

0 Upvotes
garinhess
Participant

Switching Email Type from Follow Up To Automation

SOLVE

We really need this. HubSpot is so great at helping us to save time in so many ways. In this way it feels like you are unnecessarily forcing us to spend more time. (Not to mention the time it took just to find out there is no way to convert a follow-up email or even a clone of one to a normal automated email.) Please get to this!

marenhogan
Contributor | Elite Partner
Contributor | Elite Partner

Switching Email Type from Follow Up To Automation

SOLVE

Hello from 2020. We still can't do this for Simple Follow-Up Emails. Trying to switch from a simple follow-up to a workflow and I will have to recreate this from scratch. 

GlennMillerLupo
Contributor | Platinum Partner
Contributor | Platinum Partner

Switching Email Type from Follow Up To Automation

SOLVE

The below screenshot solves your problem:

Convert Simple email to Automated email.png

  • Simply open the email in Edit mode
  • Top right corner click 'Actions'
  • Then select 'Convert to automated email'
MSodnicar
Participant

Switching Email Type from Follow Up To Automation

SOLVE

Is there an option to convert templates?

0 Upvotes
DianaGomez
Community Manager
Community Manager

Switching Email Type from Follow Up To Automation

SOLVE

Hi @MSodnicar,

Thank you for your question.

 

Could you please provide us with more context about your objective?

 

Best,

Diana


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imlearning
Participant

Switching Email Type from Follow Up To Automation

SOLVE

Many thanks Glenn! 

Matt_Shonkwiler
Participant

Switching Email Type from Follow Up To Automation

SOLVE

Under the "Actions" button you can convert a Regular email to Automated, but once it's converted you can't convert it back to Regular.

The workaround is to "clone" the Automated email to a Regular email.  (the downside to this is that you lose your edit history for the email... so be sure to rename the Automated and archive it, to preserve any edit history)

The reason why I converted to Automated in the first place is because it's easier to grab a screenshot of the whole email through the Automated preview than it is through the Regular preview.  My future workflow will probably be to leave it as a regular email and make clones of the regular to convert them for screenshots, then delete the clones.

Hope the above is helpful to anyone else who experienced this.

jbarilla
Contributor | Diamond Partner
Contributor | Diamond Partner

Switching Email Type from Follow Up To Automation

SOLVE

This DOES NOT work for a Simple Follow-Up Drag & Drop emails

marenhogan
Contributor | Elite Partner
Contributor | Elite Partner

Switching Email Type from Follow Up To Automation

SOLVE

This is not available for "simple follow-up" email types. 

Screen Shot 2020-02-28 at 14.42.05.png

Kmoloo
Top Contributor | Elite Partner
Top Contributor | Elite Partner

Switching Email Type from Follow Up To Automation

SOLVE

It's crazy that a few years later, we still don't have the ability to do this. 

 

Here's a use case my team has:

 

They created a landing page and a simple follow-up email from the page.  Everything works great.  A month later, we add another option to one of the fields on the form and want the follow-up to be dynamic to what someone chooses.  

 

The right thing to do would be create a workflow for each option in the form and send an email from it.  However, I can't use the simple follow-up email that we originally created, or even clone it.  I need to create an all new message...crazy.

BobBalm1
Contributor

Switching Email Type from Follow Up To Automation

SOLVE

Right? I can't even imagine why the simple follow-up email even exists. Handling it through a workflow is so much more flexible, and precisely because you can't switch types after creation, it creates more work than it saves.

SecureWorld
Contributor

Switching Email Type from Follow Up To Automation

SOLVE

The ability to convert email types would be a handy functionality to have. Please consider adding it!

MFrankJohnson
Thought Leader

Switching Email Type from Follow Up To Automation

SOLVE

Removed - Unresponsive

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

Switching Email Type from Follow Up To Automation

SOLVE

Hi @juliejoyce

 

Currently, there is no way to convert a simple follow up email into a 'regular' email or vice versa, and this puzzles me too. 

 

If you want to use the content of a follow up email in a workflow, your only option currently is to create a new email using the same template and copy/paste the contents across. 

 

I have to remind my team to clone an exisiting follow up email when they want to create a new one, rather than make the mistake of create a new regaular email which then cannot be used as a follow up!

 

Hope this helps. 

Phil Vallender | HubSpot Website Agency
CPieper0
Member

Switching Email Type from Follow Up To Automation

SOLVE

How do you switch an automated email back to a regular email?

0 Upvotes
DianaGomez
Community Manager
Community Manager

Switching Email Type from Follow Up To Automation

SOLVE

Hi @CPieper0, hope you are doing well!

 

The best way to change an automated email to a regular email would be to hover over the email and select 'Clone'.

 

After cloning, it will give you the option to turn it into a regular email.

 

Hope this helps,

Diana


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¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

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0 Upvotes
juliejoyce
Member

Switching Email Type from Follow Up To Automation

SOLVE

Great, thanks for confirming that.

0 Upvotes
MFrankJohnson
Thought Leader

Switching Email Type from Follow Up To Automation

SOLVE

Removed - Unresponsive

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes