Super admin no receiving test emails

[CleoAdmin]

Hi! My boss and I are both Super Admins on our Hubspot account but she's not receiving the test emails I sent. Some details:

• The previous marketing test emails worked fine and were received (the last one was in October) 
• I added a new verified email and it received the test email 
• The test email is not on the Spam folder either
• No error message in Hubspot as it shows sent 

Any leads in resolving this greatly appreciated. Thank you!

[karstenkoehler · Accepted solution]

Hi @CleoAdmin,

HubSpot has a specific set of troubleshooting steps for this type of situation: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

Can you review each step and report back?

Best regards!