Strange error when trying to select an email template.

[Rubio93]

Hi! I'm new to HubSpot and I have one annoying error preventing me from getting started. 

When I'm trying to select an email template, I get the following error messag on the screen: 

I have already tried clearing cache, etc. and using different browsers/devices. Does anybody have any advice on this? 

[Rubio93]

I'm still trying to get a hold of other team members over the holidays 😞

However, I will let you know the moment they do just that. Which team manager should I tag if necessary? 

[webdew]

Hi @Rubio93 ,

You can ask @/jennysowyrda or @/sharonlicari for help.

[Rubio93]

@/jennysowyrda or @/sharonlicar please help!

It works on my colleagues computer in Canada. 

I tried using a VPN here and it didn't help at all. 

Any other possible solutions? 

[TiphaineCuisset]

Hi @Rubio93 

Thank you for reaching out

I think this may be a permission issue. Could you confirm with your Super Admins that you have "Publish" and "Write" permissions under the Marketing Tab > Marketing Tools > Emails in Users and team in the Settings? Steps here. 

Thank you!

Best

Tiphaine

[ADMiller18]

I would try logging out and logging back in again if you haven't already, but I'm wondering if it's an error on HubSpot's end. Are you still experiencing the issue? 

[Rubio93]

Yes, still am unfortunately. None of that has worked for me. 😞

[webdew]

Hi @Rubio93 ,

This kind of error occurs once in a blue moon and gets resolved in some time.
Hope it's working now as you already have tried.
Still giving error, use another user's email id to log in or ask your colleague to check if the issue occurs same for him too. Then tag here a community manager, maybe they can check it with the internal team and help you out 

Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regard.