Simple Smiley Face Survey

[dmcclure9]

I want to create an email with a simple "smiley face" survey. What is the best way to go about this? All I want is a smiley face for satisfied and a frowny face for disatisfied...once they click on one it alerts us to proceed the workflow if they are satisfied and if disatisfied we are told to call them. I know how to set up the workflow just need the best way to create the easily clicked smiley faces and for it to alert me. Thanks.

[Josh · Accepted solution]

I would probably create these as CTAs. That will be the easiest way. 

You could do it with forms and CSS, but that's going to be quite a bit more work.

I'd also suggest checking out the service hub and using the NPS survey that's built right in.  It's not quite a smiley and sad face, but there's some pretty cool functionality there. If you'd like I'd be happy to walk you through that at your convenience.

[MFrankJohnson · Accepted solution]

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Help the Community by marking it as SOLVED

Q: What is the best way to go about this adding a smiley face for satisfied and a frowny face for disatisfied to a simple email survey?

Short A: CTAs

Longer A:

While there are a variety of solutions to achieve your outcome, as @Josh pointed out, CTAs will probably the easiest. You can add images to CTAs as needed. (see image)

 

 

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[dmcclure9]

Thanks Frank! Got it figured out. I knew that way would be an option, but didn't know if it was the best option. I was able to create a great survey.

Only part that has challenged me is that it looks great on all devices but the phone. My two smiley faces (satisfied / dissatisfied) are not centering on the email or landing pages on the cell phone. I need to make edits just for the look on the cell phone if possible. 

[mitchellkp]

How did you do it? What does the CTA or button link to?

[Josh · Accepted solution]

I would probably create these as CTAs. That will be the easiest way. 

You could do it with forms and CSS, but that's going to be quite a bit more work.

I'd also suggest checking out the service hub and using the NPS survey that's built right in.  It's not quite a smiley and sad face, but there's some pretty cool functionality there. If you'd like I'd be happy to walk you through that at your convenience.

[dmcclure9]

Thanks Josh! Got it figured out. I knew that way would be an option, but didn't know if it was the best option. I was able to create a great survey.

Only part that has challenged me is that it looks great on all devices but the phone. My two smiley faces (satisfied / dissatisfied) are not centering on the email or landing pages on the cell phone. I need to make edits just for the look on the cell phone if possible.