Simple Smiley Face SurveySOLVE
May 17, 2018 12:04 PM
I want to create an email with a simple "smiley face" survey. What is the best way to go about this? All I want is a smiley face for satisfied and a frowny face for disatisfied...once they click on one it alerts us to proceed the workflow if they are satisfied and if disatisfied we are told to call them. I know how to set up the workflow just need the best way to create the easily clicked smiley faces and for it to alert me. Thanks.
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May 17, 2018 2:45 PM
I would probably create these as CTAs. That will be the easiest way.
You could do it with forms and CSS, but that's going to be quite a bit more work.
I'd also suggest checking out the service hub and using the NPS survey that's built right in. It's not quite a smiley and sad face, but there's some pretty cool functionality there. If you'd like I'd be happy to walk you through that at your convenience.
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May 17, 2018 3:57 PM
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Q: What is the best way to go about this adding a smiley face for satisfied and a frowny face for disatisfied to a simple email survey?
Short A: CTAs
While there are a variety of solutions to achieve your outcome, as @Josh pointed out, CTAs will probably the easiest. You can add images to CTAs as needed. (see image)
Please include @MFJLabs if you'd like me to respond.