Share email preview

SOLVE
StéphanieHr
Member

Hi there 🐝

 

For a few months now, I have been sharing preview of emails with my supervisors by using the 'Copy shareable link' button. This was super useful! But they just told me that they now have to log in to be able to preview the email. Have other users noticed that change? -- It is a loss, because it means that we are not able anymore to share preview links with folks who don't have access to Hubspot. 

 

If anyone has tips / ideas around that, feel free to share!

 

Merci 🙂 
Stéphanie

1 Accepted solution
natsumimori
Solution
Community Manager

Hi @StéphanieHr ,

 

Thank you for reaching out to the HubSpot Community!

You're right- there's a new restriction where we cannot share the preview links anymore with non-HubSpot users. I understand this might be an inconvenient transition for some of the users, however, we believe this will give an additional layer of security to protect our users and their data. 

 

If adding your supervisors as users in your HubSpot account isn't ideal, I'd recommend sending a test email to yourself and then manually forward it to your supervisors for review.

 

Hope this helps!

View solution in original post

10 Replies 10
NatalieC
Participant

 

We'd be grateful if it would be reverted back. It's how we get approvals via our compliance system before anything can be sent out. Since we're a bank, we have very strict compliance protocols to follow. So while I do understand the security aspect, it doesn't make sense.

 

Our compliance system captures the link and stores it in the system so we know if it was approved before it's sent out to customers. It's also the tool we use internally to share and update emails before submitting them through the compliance system for approval. This is a necessary part of our workflow before emails can be sent out.

OMcLaughlin
Participant

I agree.  We found the ability to share previews very useful.  To limit it behind a login seems a very backward step and cannot see any real security concerns in sharing a simple preview.

0 Upvotes
PamCotton
Community Manager

Hello @NatalieC, thank you for your feedback I would recommend to please upvote this idea here shared by @rjonesSolaria.

Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot.

 

Thank you!

 

Pam

 

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BPaulette
Participant

This is so frustrating.......  😡

rjonesSolaria
Contributor

I know this has been answered but manually forwarding the email can mess up the layout, directly sending a test from hubspot can be put in junk.

Here's the link to the Idea to have them reimplement this feature:
https://community.hubspot.com/t5/HubSpot-Ideas/Bring-back-public-preview-links/idi-p/390729

natsumimori
Community Manager

Thanks for sharing @rjonesSolaria !

natsumimori
Solution
Community Manager

Hi @StéphanieHr ,

 

Thank you for reaching out to the HubSpot Community!

You're right- there's a new restriction where we cannot share the preview links anymore with non-HubSpot users. I understand this might be an inconvenient transition for some of the users, however, we believe this will give an additional layer of security to protect our users and their data. 

 

If adding your supervisors as users in your HubSpot account isn't ideal, I'd recommend sending a test email to yourself and then manually forward it to your supervisors for review.

 

Hope this helps!

TDashner
Member

This solution is not ideal as the formatting is often messed up when manually forwarded. 

0 Upvotes
JVora6
Participant

Hi! 

   I am having the same issue as I have a free trial account as of now and I am not share a preview link. What can be done to bypass this issue?

 

Thanks

Jyoti

 

0 Upvotes
PamCotton
Community Manager

Hello @JVora6 , at the moment preview links can now only be viewed by HubSpot users and they need to log in to view it, as long as the user is logged in, they should be able to access the preview links.

 

A workaround I found, as for the preview link, you now need to use a connected domain rather than an HS-sites domain to get a link that can be shared with non-HubSpot users. Right now your preview links are using (...).hs-sites.com but they need to be using one without hs-sites.  There are 2 options here. 

1: You can connect a primary email domain that will provide, by default, a shareable link in every email. Instructions here.

2: You can choose the domain for each email in the settings of each email so it can match branding.

 

I hope this information helps.

Pam

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