Set Marketing Contact Status Gone

[SBlevins]

I cannot find this anywhere on HubSpot Knowledge Base or in the community. 

When I try to set my Contacts's marketing status (to a non-marketing status), the options are not available. 

I've looked at all of these:

https://knowledge.hubspot.com/records/set-contacts-as-marketing#automatically-set-contacts-as-market...

https://knowledge.hubspot.com/records/set-contacts-as-marketing#set-existing-contacts-as-marketing

https://knowledge.hubspot.com/records/set-contacts-as-non-marketing

Did HubSpot change something or does this have to do with my contract/agreement? The options for adjusting this features are just not visible. 

[karstenkoehler]

Hi @SBlevins,

Which subscription level are you currently on? https://knowledge.hubspot.com/account/manage-your-hubspot-subscription#find-your-hubspot-subscriptio...

Are marketing contacts still listed in the account and billing sectoin?

Are you a super admin in your portal or might a super admin have withdrawn your permissions to edit marketing contact status? https://knowledge.hubspot.com/user-management/manage-user-permissions

Best regards

[SBlevins]

Hi! 

We have this: Marketing Hub Professional (Includes 1,000 Contacts), 7,000 Additional Contacts, Sales Hub Professional (Includes 5 Users), and Service Hub Professional (Includes 5 Users).

I am a Super Admin with Marketing Contact access. 

I am unable to edit any of my permissions because they're HubSpot's Super Admin default. 

What I'm looking for is the "Change Marketing Contact Status" function I've seen 1,000s of times before. 

I've already updated the Communications Subscriptions, but I don't know if that's going to cut it to get my billable Marketing Contacts reduced. We want to reduce them. 

I also tried to do it via a Workflow. It's just gone. 

[karstenkoehler · Accepted solution]

Hi @SBlevins,

Permissions look correct and your subscription also sounds like you're still on marketing contacts. Since this is a user to user community and I cannot poke around in your portal, I'd recommend reaching out to HubSpot support in-app directly, via chat or email.

Best regards!