Email Marketing Tool

CGutowski
Member

Sent from email address incorrect

Hi.  Customers are unable to respond to my emails sent through hubspot as the email address the customer sees as the email being sent from is example=gmail.com@hubspotfree.net

From what I see on the knowledge base, it should be example.gmail.com@hubspotfree.net

I have checked all my account settings and my email address is set up correctly.

My customers are getting errors when replying saying the email address does not exist.  

Thanks!

 

4 Replies 4
RichardAgencyNX
Participant

Sent from email address incorrect

Same issue here. Oddly I had replies on Firday morning but it's not working now.

0 Upvotes
JaredSmith
Participant

Sent from email address incorrect

I have had this exact same problem this week after many years of sending weekly stock lists to customers. Missed out on an order because of it. Hope if this will not happen in Monday when I send the next email out

0 Upvotes
Josh
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Sent from email address incorrect

Hi @CGutowski,

 

Has this happened on multiple occasions or only for one email? Can you confirm that the email address was entered correctly as shown in the Knowledge Base article? 

 

Josh




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Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

0 Upvotes
CGutowski
Member

Sent from email address incorrect

Hi Josh
Yes the email address was entered correctly. And yes the error is
received by more than one person.
This is the error the customer receives:
Your message wasn't delivered to cory=example.ca@hubspotfree.hs-send.com
because the domain hubspotfree.hs-send.com couldn't be found. Check for
typos or unnecessary spaces and try again.

(I changed our website domain name to "example" in the above)