Resending email to non openers of original email

SOLVE
sachahydra
Participant

Hi, is it possible to resend an email to those contacts who did not open the first email ?Thanks, Sacha

1 Accepted solution

Accepted Solutions
roisinkirby
Solution
HubSpot Product Team

Hey @sachahydra can you confirm if you are using the paid Marketing Email tool? This is available on the Marketing Basic, Pro and Enterprise paid packages. 

 

If so, you should be able to create a Smart List of contacts based on the following logic:

 

Contact received email X but did not open it:

 

Screen Shot 2017-11-01 at 11.25.20.png

Please note: If you are using CRM Email or HubSpot Sales Extension for Gmail/Outlook, it's not currently possible to generate a sending list of this kind. 

...Let me know if this works for you! 

View solution in original post

18 Replies 18
roisinkirby
Solution
HubSpot Product Team

Hey @sachahydra can you confirm if you are using the paid Marketing Email tool? This is available on the Marketing Basic, Pro and Enterprise paid packages. 

 

If so, you should be able to create a Smart List of contacts based on the following logic:

 

Contact received email X but did not open it:

 

Screen Shot 2017-11-01 at 11.25.20.png

Please note: If you are using CRM Email or HubSpot Sales Extension for Gmail/Outlook, it's not currently possible to generate a sending list of this kind. 

...Let me know if this works for you! 

View solution in original post

sachahydra
Participant

Hi Roisin

 

Yes Hydra are on the paid platform.  I will work through your solution and let you know.

Thanks

Sacha

0 Upvotes
clioi
Top Contributor

Hi @roisinkirby, what options do we have when using emails in the CRM and/or Outlook extensions? Thanks

0 Upvotes
CH4
Participant

Hey @roisinkirby,

 

It doesn't seem possible to resend an email if you've sent their orginial email via smart send. Is this true?

 

Thanks,

Charlotte

0 Upvotes
jennysowyrda
Community Manager

Hey @CH4,

 

You can always clone the email and create a list of contacts who received and did not open the email, and send the clone to them. 

CH4
Participant

Hey @jennysowyrda, we ended up doing this but it would be easier if there was a re-send option. Especially as it already exisits for emails that aren't smart send. 

laurae
Participant

MailChimp has a great mobile app notification that asks you if you'd like to resend email campaign to unopens. With one click you can schedule the email. It would be awesome if HubSpot made this function easier. The MailChimp function is awesome, the only thing I would be change is one other step where you can change the subject line of your email. Please bring this to HubSpot!

AlexTLUK
Member

I 100% agree, was great feature of Mailchimp, instead we end up creating ALOT on new lists in HS - please consider.

sharonlicari
Community Manager

Hey @AlexTLUK 

 

Could you please create an idea requesting this feature on our Ideas Forum The Ideas forum is actively monitored by our product team for feature requests. Sharing your input and kudos specifically in this space is the best way to ensure your feedback and requests are heard

 

Thanks

Sharon


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0 Upvotes
EDurrant
Participant

Yes constantly creating lots of list seems to be a very messy solution. 

 

LBorges
Contributor

Totally agree. Currently very cumbersome to do so. I'm missing MailChimp already

0 Upvotes
Isegno
Participant

hello,

can you explane please the procedure on how to create e new list with the filter.. "received and did not open the email".. it doesn't seem to be this filter type 

thanks

0 Upvotes
PamCotton
Community Manager

Hello @Isegno 

 

When you create your list,  you can select the option "marketing emails " select the email you would like to filter if they did not click in the link, and select the option :

Screen Shot 2020-09-15 at 2.04.51 PM.png

 

I hope this information helps.

 

Kindly,

Pam

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0 Upvotes
ELCamp
Participant

We have Marketing Hub Professional and I don't see this option. Can you please provide an updated screenshot or step by step instructions for navigation? 

 

New to Hubspot; thank you!!

laurae
Participant

A simple resending to unopens with one click isn't really available in HubSpot like it is in MailChimp. You have to clone the previously sent email and set the filters to received email but didn't open.

 

Hope this helps!

 

jennysowyrda
Community Manager

Hi @ELCamp,

 

If you have HubSpot Marketing Professional, you should have access to HubSpot Technical Support. They can walk through this process with you within your portal. 

 

Thank you,
Jenny

0 Upvotes
LaTresaW
Participant

Wow, this is really a cumbersome process and I can see the lists getting difficult to manage. There are so many other great features in HubSpot, this one seems really behind on the times. 

DaniOSullivan
Participant

Yes, I agree that HubSpot is behind on the times on this one. It gets very messy with so many lists being created after every marketing email is sent. It would be a lot easier to be able set up a follow-up email to people who haven't open the email in 7 days for example. As it is, we have to create lists and clone the email - not efficient at all.