Email Marketing Tool

erinnanana
Member

Reply to on no contact owner

SOLVE

We send marketing emails from contact owners, with the contact owner's email address set as the reply to. If there is no contact owner associated with the contact, I'm assuming that there is a default from/reply to address, but I can't find this info anywhere. I'm sure I'm just not looking in the right place. Could someone help me out with this?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Reply to on no contact owner

SOLVE

Hi @erinnanana,

 

You can set the default under Settings > Marketing > Email > Configuration > Personalization > Contact property defaults:

 

karstenkoehler_0-1674654191880.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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7 Replies 7
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Reply to on no contact owner

SOLVE

Hi @erinnanana,

 

You can set the default under Settings > Marketing > Email > Configuration > Personalization > Contact property defaults:

 

karstenkoehler_0-1674654191880.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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JGood
Contributor

Reply to on no contact owner

SOLVE

Do you know if there is a setting to differentiate by Business Unit?  Or is it one default owner across all of Hubspot?  I assume it is the latter, but thought I would ask.

BérangèreL
Community Manager
Community Manager

Reply to on no contact owner

SOLVE

Hi @JGood,

I hope that you are well!

Thank you so much @danmoyle for your help! You are right 🙂

You cannot edit the native property Business Units directly in the tool.

However, I checked for you and from @Zali's post here: "Can't update/set a contact's business unit property via Hubspot API?", it seems that via API you can update the Business Unit of properties.

As far as custom properties are concerned, you can see in this article that "you can associate custom contact properties with a business unit".

Thank you and have a lovely day!

Best,
Bérangère


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danmoyle
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Reply to on no contact owner

SOLVE

Thanks for that additional knowledge, @BérangèreL 😊

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Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/
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danmoyle
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Reply to on no contact owner

SOLVE

@JGood from what I can tell here and what I've seen in practice, properties are not something you can assign to business units. If someone else has seen a different experience, I'd be happy to be wrong lol. But I don't think HubSpot operates that way. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/
BérangèreL
Community Manager
Community Manager

Reply to on no contact owner

SOLVE

Hi @JGood,

Thank you for reaching out to the Community!

Great question! First, I'd like to share this article "Associate your assets with business units" for information.

I understand that you'd like to have a default value for the "contact owner" property per business unit, right?

I want to invite a couple of subject matter experts to this conversation @danmoyle, @louischausse and @Bryantworks, do you have suggestions to help @JGood with this, please.

Also, @EbarakHossain, @katherineladue and @mikey1 do you still use Business Units? If yes, do you have suggestions on this, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks and have a great day!

Best,
Bérangère


Saviez-vous que la Communauté est disponible en Français ?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings!


erinnanana
Member

Reply to on no contact owner

SOLVE

Aha! Exactly what I couldn't find. Thanks a ton!

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