Reply to email from Hubspot

New Contributor

Hi, 

 

I have figured out how to send emails from Hubspot and it works great. 

 

However, I would like to be able to reply to emails as well from Hubspot. But I cannot find this option anywhere. The only thing I can do is to send the first mail from Hubspot, then if I would like to continue the tread with my email correspondent I have to do this from my email provider (Google). 

 

Is this the way it is supposed to be or have I misunderstood anyhting in the settings?

 

Thanks in advance

 

Dale

8 Replies
Highlighted
Advisor

Hi @DaleSue you can't respond to emails in a thread manner in HubSpot. The responses will need to be sent from your email inbox if you want to have a threaded conversation. Otherwise, you can send new emails from the CRM.

 

Hope that helps! 

 

 

Regular Contributor

@mikamae replying inline is a must for good UX... just saying.

Occasional Contributor
I completely agree. This is a major hole in the email system. Why should I not be able to reply from my connected email account from within the hubspot ecosystem?
New Contributor

Thank you for posting this concern. I would also like to see this feature.

 

 

Advisor

If you want to see something like this put in the product in the future, you should pop it in the ideas forum. That's the place for future functionality requests: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas. 

Occasional Contributor

@mikamae wrote:

If you want to see something like this put in the product in the future, you should pop it in the ideas forum. That's the place for future functionality requests: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas. 


 

Am I correct in understanding, based on your reply, that no one has ever recommended this as a feature update to Hubspot?

Occasional Contributor

I found this for everyone else here who wants to see this feature. Please go and chime in.

 

https://community.hubspot.com/t5/HubSpot-Ideas/Allow-email-replies-to-be-sent-from-within-the-portal...

Regular Contributor

I find it impossible to work without seeing email replies. Having to toggle back and forth in gmail defeats the whole purpose of a supposedly industry-leading CRM and Sales & Marketing Platform.

Reply
0 Upvotes