Recall automated email

[Kelly10]

Does anyone know if there is a way to recall an automated email if it has not been opened yet? Only delivered? 

Thanks

[Phil_Vallender · Accepted solution]

Hi @Kelly10 

You can cancel a marketing email if it is still sending, and stop in being delivered to additional contacts. But, it if has already been delivered to a contact, it is not possible to recall it. 

If you are in the latter situation, you may need to move to damage control - if any has been caused. 

Hope this helps.

[webdew]

Hi @Kelly10 

You can cancel a marketing email if it is still sending or scehuled to send. But, it if has already been delivered to a contact then it is not possible to recall it. 

To cancel a sceduls or sending mail, I have craeted this video for you: https://www.loom.com/share/6b3fc1469f6449919ee07fe7c20e71d9

Hope this helps!

[karstenkoehler · Accepted solution]

Hi @Kelly10,

Happy to help. If you found the posts by @Phil_Vallender and myself helpful, would you mark them as solutions? This helps improve the community experience.

Best regards!

[Kelly10]

Thank you. I did not think it was possible but wanted to verify. 

[karstenkoehler]

Hi @Kelly10,

This is unfortunately not supported by HubSpot. Once an email has been delivered, it's in the recipient's inbox and there's no way of getting it back.

Your probably referring to features like Gmail's unsend or Outlook's recall. Both operate under very specific conditions: Gmail is holding the email back for a cancellation period, Outlook requires both parties to have a Microsoft 365 or Microsoft Exchange account in the same organisation.

If it's any consolation, corrected emails usually perform better than the first on in terms of open rate and click rate. And you can always use the opportunity to apologize directly, like a human.

Hope this helps!

[Phil_Vallender · Accepted solution]

Hi @Kelly10 

You can cancel a marketing email if it is still sending, and stop in being delivered to additional contacts. But, it if has already been delivered to a contact, it is not possible to recall it. 

If you are in the latter situation, you may need to move to damage control - if any has been caused. 

Hope this helps.

[Kelly10]

Thank you, I did not think it was possible, but wanted to verify.