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DMalherbe

‎Mar 4, 2022 5:29 AM

Member

Re: New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @jennysowyrda, I am sending out monthly comms to my client but they have not received a single email. Hubspot says that all of the emails are sent but the client says they haven't received a single one. Not sure how to proceed. Any help is appreciated 🙂 

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TiphaineCuisset
Community Manager

‎Mar 7, 2022 4:11 AM

Community Manager

Re: New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @DMalherbe 

 

Thank you for reaching out

 

I've moved this post in a new thread as it seems the issue is different from the other thread. I understand some of your customers are not receiving the emails you are sending them. Are those marketing emails or 1:1 emails? 

If those are marketing emails, could you follow these steps: 

Contacts not receiving your marketing emails

 

Thank you!

Best

Tiphaine


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Re: New user not receiving welcome email: PLEASE READ BEFORE POSTING
Marketing
Mar 7, 2022