[RESOLVED] Can't connect with Mailchimp!

SOLVE
RAWIndustrial
Member

I'm entering the correct login information and turned off all required forms other than email for my leadflow. What's going on? Thanks guys!!

 

Message: No access token present for ESP MailChimp v3. Portal ID

0 Upvotes
1 Accepted solution

Accepted Solutions
roisinkirby
Solution
HubSpot Product Team

Hello all,

 

I have received confirmation from the engineering team who were working to fix this error that the issue is now resolved. 

 

If you are still seeing this error, please disconnect and reconnect your Mailchimp integration.

 

If after having reconnected you are still experiencing a problem please send me a private message directly, confirming your HUB ID.

 

Thank you all very much for your patience - I'm on standby if any of you are still having trouble with this issue. 

View solution in original post

0 Upvotes
25 Replies 25
Sidewalk-Talk
Participant

Using Marketing FREE.

When I walk through the steps of integrating with mail chimp, I am directed to login to mailchimp.  all works well.  then I am kicked back to the beginning with no error message and no integration with mail chimp. 

Kristan
Participant

I have just had this problem too - I've followed the prompts and it must have a loop happening at the back end - it asks me to login again to mailchimp without saying that the login failed or doing anything else at all. 

 

I logged into mailchimp in another browser tab to make sure I wasn't doing something with my password, but that worked straight away.

 

Hopefully an admin or someone else may be aware of a solution...!

roisinkirby
HubSpot Product Team

Hey all! I wanted to let you know that this is an error that is currently being investigated by our Product Team. As I receive updates internally I will keep you all posted here until this issue is resolved. Thanks for your patience!

DanS
Member

Any update or potentially an ETA on fix?

0 Upvotes
eobserv
Participant

Agreed, this is an important feature that is critical to have functioning.

+1 to the dev team to fix.

0 Upvotes
DennisP
Member | Partner

Same issue here, would be nice to know when it can be fixed

0 Upvotes
roisinkirby
HubSpot Product Team

Hello @DennisP this is still an open issue that our engineering team is working to resolve a priority. That said, I'm not able to confirm a timeline at this stage. Could you confirm the HUB ID of the account(s) in your name that are experiencing this issue and I'll make sure they are added to the team's investigation. Thank you!

0 Upvotes
Toby
Member

Following...

 

I'm having the same 'access token' issue with Mailchimp.

 

Thanks

0 Upvotes
DennisP
Member | Partner

Thank you for your reply, my id is 3348433

0 Upvotes
Marina_One
Member

Hey,

My Hubspot id is 3356584.

I am trying to email sync the collected forms from Hubspot to Mailchimp. I am encountering the following error even after following the instructions given in the page: https://knowledge.hubspot.com/articles/kcs_article/collected-forms/why-are-my-contacts-not-pushing-t....

 

Error: No access token present for ESP MailChimp v3. Portal ID: 3356584.

0 Upvotes
rfavali
Member

Is there any update on resovling this issue?   

 

No access token present for ESP MailChimp v3. Portal ID: 2988675

0 Upvotes
nosuchuser
Member

I'm having the same issue. Did you manage to resolve this?

Raymond
Member

I have the same problem as well. 

0 Upvotes
Sagekreyol
Member

I get the same error. Any updates?

 

"No access token present for ESP MailChimp v3. Portal ID: 2639126."

0 Upvotes
roisinkirby
HubSpot Product Team

Hi all,

 

I have attached all of your account IDs to the case our engineers are investigating. They were able to identify the cause of this error and are working to fix as a high priority. Again this is not something I am able to put an ETA on, but I will keep you posted here as soon as I receive updates. 

0 Upvotes
stevesy
Member

Hi Roisin, please add my Account ID to the list as well - am currently trying to evaluate Hubspot for use in my firm and this is a key part we need.  The rest looks good so far 🙂

 

Thanks

 

Steve

0 Upvotes
jordanshenk
Member

Receiving same error.

"No access token present for ESP MailChimp v3. Portal ID: 2489432"

0 Upvotes
stephennzioka
Member

I'm getting the same error:

No access token present for ESP MailChimp v3. Portal ID: 3330098.

0 Upvotes
Jasminmaria
Participant
Same error here. Very much looking forward to a solution. Good luck!
0 Upvotes
fel
Member

I have the same problem too: No access token present for ESP MailChimp v3. Portal ID: 3383749.

0 Upvotes
Growthfamily
Member

Same error since one week. I througt it will be resolved fast. 

 

No access token present for ESP MailChimp v3. Portal ID: 3372903.

0 Upvotes
roisinkirby
Solution
HubSpot Product Team

Hello all,

 

I have received confirmation from the engineering team who were working to fix this error that the issue is now resolved. 

 

If you are still seeing this error, please disconnect and reconnect your Mailchimp integration.

 

If after having reconnected you are still experiencing a problem please send me a private message directly, confirming your HUB ID.

 

Thank you all very much for your patience - I'm on standby if any of you are still having trouble with this issue. 

View solution in original post

0 Upvotes
applyr
Member

Hi,

Still getting the following error message:

No access token present for ESP MailChimp v3. Portal ID: 3373115.

 

Please can you help?

0 Upvotes
Marina_One
Member

Hi,

I am still experiencing the same problem. Hub ID: 3356584

 

Please look into it.

0 Upvotes
ATZtel
Member

Doesn't work for me either...

My HUB ID: 3825744

0 Upvotes