Email Marketing Tool

JohnWayne
Member

Previously unsubscribed from all subscription types (How to add them back)

SOLVE

I have a workflow that did not send some emails to people that are unsubscribed today. These are people that asked to be in this workflow via emailing me last week. This is an operational email.

How do I remedy this?
I have removed the Email Opt Out on SFDC.
It is now synced back to Hubspot.

I'm not sure how to get them back into the workflow and have the missed email in the workflow sent to them... any ideas?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Previously unsubscribed from all subscription types (How to add them back)

SOLVE

Hi @JohnWayne,

 

HubSpot makes this a bit harder than it could be. In your case, the fastest way to re subscribe the contact is for them to find an old marketing email and adjust their preferences via the preferences link. https://knowledge.hubspot.com/marketing-email/resubscribe-contacts-to-your-marketing-emails

For these operational emails, HubSpot has a paid add on: https://knowledge.hubspot.com/marketing-email/how-to-use-transactional-email-in-hubspot

 

These will also be sent to fully unsubscribed contacts.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Previously unsubscribed from all subscription types (How to add them back)

SOLVE

Hi @JohnWayne,

 

HubSpot makes this a bit harder than it could be. In your case, the fastest way to re subscribe the contact is for them to find an old marketing email and adjust their preferences via the preferences link. https://knowledge.hubspot.com/marketing-email/resubscribe-contacts-to-your-marketing-emails

For these operational emails, HubSpot has a paid add on: https://knowledge.hubspot.com/marketing-email/how-to-use-transactional-email-in-hubspot

 

These will also be sent to fully unsubscribed contacts.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes