Prevent sending multiple emails to same contacts using Marketing Hub Starter

[SNikov]

Hi,

I use Marketing Hub Starter and I send emails through the Marketing tool. I use several different templates of emails but I don't want to sent an email to a contact that just recieved one.

How can I avoid sending same or different email/s to contacts that already received an email? Is there a property/filter for that using Hub Starter?

I am constantly adding new contacts but I didn't find an option to filter to which contacts emails were already sent. I can go into each contact individually and see that information but this will be extremely time consuming. 

Thank you,

[SNikov]

Hi Karsten,

Thanks for getting back to me. I actually tried that earlier but Hubspot would not exclude that recipient. Please see the screenshots attached. 

Is there anything I need to do differently in order to exclude these contacts?

[karstenkoehler]

This looks correct, @SNikov. The preview is not always correct by the single digit. It might just be that the preview of the estimated (!) recipients is slighly off. It being off by one wouldn't be uncommon.

If you want to be on the safe side, create a test contact and run a test email send.

[SNikov]

Hi Karsten,

I ran it with a test contact and unfortunatey the email went through. Do you have any other recommendations?

[karstenkoehler]

Hi @SNikov, this would be a bug then which I'd recommend flagging with HubSpot support.

[karstenkoehler]

Hi @SNikov,

In the Sending tab of the marketing email editor, you can exclude recipients by list membership.

You can leverage this by creating contact lists (Menu > Contacts > Lists) that filter for contacts that have received one of your previous emails:

You would either have to maintain this list as you go and send new emails. Or, if you follow a naming convention, you can also go into the contact properties filters of the list and filter for a string that always occurs in your internal email names:

Hope this helps!